Clinical Training Team Lead, Aesthetic (Remote)

Lumenis • Full-time • Remote (Salt Lake City, UT, US) • 1m ago

Title: Clinical Training Team Lead, Aesthetic

Reporting to: VP, Sales Operations and Training

Location: Fully Remote

Travel extensively throughout the assigned territory (50%-60%) to conduct training sessions, provide on-site support, and foster relationships with clinical teams.

About Lumenis:

Energy to Healthcare Lumenis is a global leader in the field of minimally invasive clinical solutions for the Ophthalmology and Aesthetic markets and is a world-renowned expert in developing and commercializing innovative energy-based technologies, including Laser, Intense Pulsed Light (IPL) and Radio-Frequency (RF).

Read more at http://www.lumenis.com

We are looking for a dynamic and experienced Clinical Training Team Lead to join our Aesthetic Team.

Position Overview: Leads and develops clinical training programs for medical devices, ensuring excellence in education delivery, team performance, and customer support while maintaining compliance with industry standards.

Leadership & Management:

Directs clinical training team operations, including workforce planning, scheduling, and performance management
Manages departmental budget, including training events, travel expenses, and resource allocation
Oversees team credentialing and continuous education programs
Develops and maintains staffing strategies for both full-time and per diem personnel

Training Excellence & Quality:

Establishes and maintains clinical training standards and protocols
Evaluates trainer competency and performance through structured assessment programs
Designs and implements clinical education resources and programs
Manages adverse event reporting and resolution
Conducts regular program audits and effectiveness evaluations

Program Development & Innovation:

Creates and maintains standardized training methodologies and materials
Develops comprehensive training agendas and experience frameworks
Implements best practices across training programs
Establishes metrics for measuring training effectiveness
Drives continuous improvement initiatives

Operational Standards & Communication:

Develops and enforces division-wide standardization including:
- Professional communication protocols
- Customer interaction standards
- Training documentation requirements
- Brand consistency (email signatures, virtual presence)
Creates frameworks for ongoing practice support and customer engagement

Cross-Functional Collaboration:

Partners with Product Development for training input
Coordinates with Regulatory Affairs for compliance requirements
Collaborates with Sales/Marketing for field alignment
Engages with Quality Assurance for process improvement

Key Performance Metrics:

Quarterly Hands-On Training Sessions Conducted
Quarterly Virtual Trainings Conducted
Quarterly Industry Events- Days Attended
Customer Satisfaction Scores
Budget management effectiveness
Days to Close a Work Order

Additional Considerations:

Travel requirements
Territory/geographic scope
Remote work expectations
On-call responsibilities

Required Qualifications

Certification Requirements

Must have a license in the medical field or aesthetics training certificate

Clinical Experience in Aesthetics

5+ years of hands-on experience in aesthetic laser treatments
Experience in facial anatomy, skin care, and advanced techniques within the aesthetic field.
Proficiency in performing clinical procedures while ensuring patient safety and satisfaction.
Previous experience in a medical spa, dermatology clinic, or cosmetic surgery practice is highly preferred.

Training & Educational Experience

2-3 years of experience in clinical education or training roles, preferably within the aesthetics or medical field.
Proven track record of designing and delivering training programs for aesthetic professionals
Experience in creating training materials (manuals, presentations, online content) that teach clinical skills and aesthetics best practices.
Ability to train at diverse skill levels, from beginners to advanced professionals, and adapt the curriculum accordingly.

Leadership & Management Experience

1-2 years of leadership experience in managing a clinical training team or overseeing clinical education within an aesthetic organization.
Ability to coordinate and manage multiple training sessions and schedules, ensuring consistency and quality across all sessions.
Experience in providing feedback and evaluations to trainees, fostering a culture of continuous improvement and professional growth.
Strong problem-solving skills to address training challenges or clinical issues as they arise.

Compliance & Industry Standards Experience

Familiarity with aesthetic industry regulations and guidelines, including FDA, HIPAA, and state-specific regulations for medical aesthetics.
Experience with compliance in aesthetic procedures, ensuring that the training programs align with legal and ethical standards.
Ability to assess and ensure that all trained professionals adhere to safety protocols in clinical practice.

Experience with Technology & Digital Tools

Familiarity with Learning Management Systems (LMS) and digital training tools to track progress and improve the learning experience for trainees.
Experience with simulation tools or virtual training platforms, especially in complex aesthetic procedures (if applicable).
Understanding of how to leverage technology to enhance both live and online training modules for aesthetic professionals.

Compensation & Benefits:

Competitive Base Salary + Bonuses
Monthly Car and Home Office Allowance
Travel & Entertainment Expense Budget for work-related activities
Comprehensive Benefits Package including:
- Medical, Dental, and Vision coverage
- Company-matched 401(k)
- Employee-paid Life/AD&D/LTD Insurance
- Benefits start on Day 1
- Paid Time Off (PTO), Paid Holidays, and Sick Leave to support a healthy work-life balance
Join a team with an exceptional company culture that fosters growth and collaboration

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