The Med Spa Manager is responsible for the overall operation and performance of the spa; including ensuring that the spa meets or exceeds guest service and sales expectations for the various services and treatments offered. This role involves developing an inspiring team and work environment, achieving all financial objectives for the spa, meeting monthly revenue projections as it relates to retail sales, service and treatment sales, and maintaining expenses within the provided budget.

Primary Functions/Essential Job Duties include, but are not limited to:

Providing outstanding guest service and satisfaction including analyzing performance metrics and guest feedback to identify areas for improvement and implement necessary changes

Addressing and resolving guest complaints and staff conflicts in a professional and timely manner

Generating and enhancing revenue through various means such as increasing guest retention and satisfaction

Managing and developing staff including implementing ongoing training programs to ensure staff are knowledgeable about the latest trends and techniques in the spa industry

Preparing and managing financial aspects of the spa, including forecasting revenue and controlling costs

Ensuring the spa operates in accordance with health and safety regulations and maintains a clean, safe environment for guests and staff

Overseeing payroll and inventory management

Managing relationships with product and equipment suppliers to ensure the spa has the necessary materials for operations

Overseeing the use and maintenance of booking systems and other technological tools to enhance guest experience and operational efficiency

Programming and marketing special events

Participating in community events and initiatives to promote the spa and foster relationships within the local area

Essential Behavioral Characteristics:

Ethical
Positive attitude
Enthusiastic
Team oriented
Self-motivated
Self-directed
Empathetic
Creative
Tenacious
Integrity
Honesty
Trustworthy
Outgoing
Detail-oriented

Essential Skills:

Organized
Responsive
Adaptive and flexible

Qualifications:

Strong problem-solving and conflict management skills
Effective communication and interpersonal abilities
Customer service oriented with a relationship-focused approach
Thorough knowledge of spa services and treatments
Comfortable consulting patients on cosmetic and non-cosmetic treatment options
Self-motivated with excellent time management skills
Continuous improvement mindset
Responsible and detail-oriented

Physical/Mental Requirements:

Standing for extended periods of time
Ability to lift at least 30lbs

About VIO Med Spa:

VIO Med Spa is a thriving franchise with over 40 locations nationwide, now making its debut in Utah as a pivotal step in our western expansion. As our first location in the state, VIO Med Spa is set to lead the charge into Utah and Arizona with multiple new locations in development. We are enthusiastic about welcoming individuals who share our passion for aesthetics and are eager to be part of our growing presence in the western United States. Join us in pioneering a new era of beauty and wellness with VIO Med Spa.

FJM VIO Management

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Med Spa Manager