Location: Salt Lake City, Utah

Snowbird is situated in the middle of the Wasatch Mountain Range and is not only home to awe-inspiring views and mighty terrain, it is also home to employees equally as remarkable. Snowbird is continually looking for the best, those who share a passion for these mountains and the outdoors. Snowbird is a unique resort with distinct summer and winter seasons and offers full-time, part-time and seasonal positions.

TITLE: Front Desk Supervisor

LOCATION: Cliff Spa - Snowbird Resort

STATUS: Hourly, Full-time, Year-round

SCHEDULE: 40 hours per week, 8-hour shifts range from 5:30am to 10:30pm

SUMMARY

Work and play up in the mountains! Snowbird is looking for a Spa Front Desk Supervisor to work in one of the most picturesque mountain destinations in Utah. Under the direction of the Director and Assistant Director, you will be responsible for scheduling, training and managing our team of Spa Coordinators.

WHAT YOU’LL DO

FRONT DESK SUPERVISION: Coordinates front desk activities, stocks office supplies, maintains a clean and presentable work environment. Exemplifies and enforces dress code, proper use of SpaSoft, and excellent customer service.
SCHEDULING: Creates front desk coordinators’ schedules. Reviews vacation and time off requests and approves or denies as appropriate to business needs. Responsible for finding or assuming coverage for team members in the event of large groups, staff illnesses and/or emergencies.
TRAINING: Leads the development and delivery of training protocols of front desk operations and customer service for new and existing staff, and acts as an ongoing resource. Creates and organizes additional workshops to keep coordinators as educated and informed as possible to elevate customer service. Continues personal education to remain current in the field and offers innovative ideas for departmental growth.
ADMINISTRATIVE: Responds to all professional emails within 48 hours. Conducts individual meetings with each team member quarterly. Communicates regularly, swiftly, and respectfully with all Spa departments.
MANAGERIAL PRESENCE: Assists all Spa departments with areas that need help. Leads by example. Adopts and encourages changes made by management to promote their success within the therapist team. Ensures that excellent customer service standards prevail in all interactions.

WHAT YOU NEED TO GET THE JOB DONE

High School Diploma or equivalent
College degree in related field preferred. Additional related work experience may be substituted for education.

WORK SCHEDULE

Full-time, year-round.
Shifts vary, may be early morning or late evening. Weekends and holidays required.
Specific shift: Spa hours of operation vary between 5:30am and 10:30pm.

WORKING CONDITIONS

Must be prepared to stay overnight for occasional road closures.
May experience unusual stress from high business volumes, deadlines, continuous work with public, winter conditions, snow night requirements and commuting to/from Snowbird.
Must be able to lift 35 lbs.
Must be able to stand for long periods of time.
Work is routine in pleasant, comfortable surroundings. General office conditions prevail.
Work is subject to frequent interruptions making continuity and accuracy difficult, frequent exposure to noise.

WHY WORK HERE

Snowbird season pass and comp ticket benefits
Discounts at Snowbird eateries, retail shops, mountain school, lodging and daycare for employees
Available medical, dental, vision and accident insurance – benefits are available based on position and are subject to change
401k with company match
Discounts with Powdr partners
Free transportation to work: UTA Bus, departmental rideshare vans, and employee shuttle vans

Spa-Specific Discounts

Complimentary spa access that includes use of pool, hot tub, fitness center, steam room, and sauna
Complimentary yoga classes
30% discount on retail items
Discounted spa friend pass

This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the role. We require all candidates that receive and accept employment offers to complete a background check before being hired and comply with our professional appearance, drug & alcohol, and employee conduct policies.

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Snowbird is proud to be an equal-opportunity employer. We do not stand for discrimination or harassment of any kind. Further, we stand for diversity of thought, background, race, sexual orientation, gender and belief. Whether you are looking for full-time, part-time, seasonal, multi-seasonal or year-round employment, Snowbird provides a dynamic and friendly environment with many great benefits and perks.

If you are passionate about the outdoors, check out our open positions and apply online today!

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Cliff Spa Front Desk Coordinator - Snowbird