Job Summary
Phoenix Plastic Surgery is currently seeking a Front Desk and Patient Care Coordinator! We are a growing plastic and reconstructive surgery office. You must have excellent communication skills, be able to multi-task, and be reliable. This is a full-time position, Monday through Friday. The more consultations you schedule the more you share in the practice’s growth! The opportunity offers exceptional personal freedom and the opportunity to explore your own interests including marketing, social media, continuing medical education, and other professional development. The ideal candidate is someone who wants to learn, work hard, grow a practice, and make more money with more effort.
Essential Job Responsibilities:
· Warmly greet patients in-person and on the phone.
· Gather pertinent information from insurance carriers to verify patients’ financial obligation for services.
· Demonstrate an interest in logistics to schedule consultations efficiently and promptly.
· Ensure that cancelled appointments and related ancillary appointments are rescheduled and communicated.
· Process and collect co-pays, deductibles, product, and surgical sales.
· Work with other medical providers and patients to ensure prompt scheduling of referrals.
· Assist in the scheduling of pre-op and post-op appointments.
· Initiate insurance authorizations for consultations in a timely manner.
· Process authorization appeals and gap exceptions when required for clinic visits.
· Communicate effectively and promptly via telephone and email.
· Keep Electronic Medical Record System schedule up to date.
· Perform general office duties when needed.
· Demonstrates detail orientated practices to ensure patient information and scheduling is accurate.
· Maintain a professional, team oriented, positive attitude daily.
Minimum Qualifications:
· High School Diploma or equivalent.
· Friendly, professional, and courteous demeanor.
· Dedication to creating a pleasant (and fun!) patient experience (we are a light-hearted office).
· Minimum 1 year of front office, patient care coordination, or related experience.
- Excellent interpersonal and communication skills both written and verbal.
- Strong organizational skills.
- Strong knowledge of medical insurance processing including Medicare, Medicaid, In-Network, and Out-of-Network clinic visit authorizations
- Experience in Electronic Medical Record Systems (office utilizes Patient Now)
- Interest in expanding knowledge base and a strong desire to help grow a thriving practice.
- Knowledge of HIPAA privacy requirements.
- Strong work ethic
- Bi-lingual in Spanish is a plus.
- Medical Assistant experience is a plus.
Benefits:
- Competitive hourly salary from $18-$22 commensurate with experience. Lucrative bonus structure averaging an additional $250 a month! Demonstrated practice improvement or growth will be generously rewarded. Share in the practice’s growth!
- Health Plan
- Dental Plan
- Vision Plan
- Retirement Plan
- Paid time off
- Parking
- Personal Freedom to explore your interests and passions with high level of autonomy to complete your duties.
- Patients and surgeons are only in the office one to two days a week giving ample time to complete all tasks and pursue all interests!
Job Type: Full-time
Pay: $23.00 - $26.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
Experience:
- Customer service: 1 year (Preferred)
Work Location: In person
