The Front Desk Manager as guided by the Director will establish and maintain the standards of Javan Anti Aging & Wellness Institute etiquette and service in all interactions with clients and staff. Responsible for overseeing customer service, scheduling, amenities, and client experience. Train and manage team members to be accountable for their actions and to be conversant in the business objectives. Monitor operational activities and issues daily. The Front Desk Manager will resolve guest challenges with effective solutions, while being mindful of delivering consistent service. Maintain current knowledge of all clinic services, pricings, offerings, schedules, and specials. Set the example by using proper etiquette and professionalism at all times. Look for every opportunity to suggest new and enhanced guest experiences, to encourage positive staff behavior, and to direct effectively. Assist in developing and executing marketing initiatives. Regular attendance in conformity with these standards is essential to the success of the Front Desk Manager’s position and the success of Javan. Schedules may fluctuate and change at the sole determination of the Director. Attendance at all scheduled meetings and trainings is required.
EDUCATION, SKILLS & EXPERIENCE
● Must have an Associates degree in Business or related field, or equivalent experience required.
● Minimum 1-2 years of managerial, sales, and customer service skills required, preferably in a med spa or restaurant environment.
● Ability to respond to guest and employee concerns with urgency and professionalism.
● Ability to make rational business decisions, demonstrate analytical thinking, and acute problem solving.
● Communicate effectively and interact professionally with fellow employees.
● Will have the ability to effectively and consistently develop and coach staff.
RESPONSIBILITIES & TASKS
Communicative
● Front desk duties, such as: answering the telephone, scheduling appointments, checking clients in/out.
● Receive and respond to all client concerns, comments, or complaints with discretion and urgency
● Maintain knowledge with a complete understanding of the latest treatment modalities, product lines, retail, and equipment.
● Oversee all incoming transactions for quality control.
● Provide to the Director any data pertaining to the operation of the spa as requested.
● Maintain, review and respond to clinic emails.
● Review all upcoming appointments and treatments.
● Update entire team with additions or changes to protocols and procedures.
● Attend all staff meetings, product and treatment education classes.
● Provide constructive feedback to staff to promote a positive work environment, conduct disciplinary procedures when necessary, ensuring all paperwork is completed on time and accurately.
● Provide administrative support to Marketing Department to ensure all promotions are up to date.
● Assist with managing the company’s digital presence on websites, blogs and social channels.
Fiscal Responsibilities
● Assist with retail sales, promotions, and merchandising to generate revenue.
Operations
● Oversee daily front of house operations of the spa facility with emphasis on guest services, sanitation, safety, staffing guidance, and support to ensure maximum operational efficiencies.
● Review and manage weekly schedules.
● Ensure that inventories are conducted regularly and accurately.
● Record all promotions, analyze the results, and establish action plans to improve marketing strategy.
Training
● Conduct training for the front desk staff and ensure that all employees have the necessary skills to perform their assigned duties.
● Ensure that the standards of all services and operations performed are as set in the training manual.
● Proactively schedule, supervise, and conduct employee new-hire and on-going training programs.
Job Types: Full-time, Part-time
Pay: $50,000.00 - $70,000.00 per year
Expected hours: 40 per week
Benefits:
- Employee discount
- Health insurance
Shift:
- 10 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
Application Question(s):
- How many years of customer service experience do you have?
- How many years of medical spa management do you have?
Experience:
- Medical management: 1 year (Required)
Work Location: In person
