Overview:
Summary:
The Cosmetic Manager will provide oversight to a single point of access ensuring the delivery of high quality patient care through innovative communication systems and scheduling practices. The Cosmetic Manager is responsible for implementing department initiatives, overseeing day-to-day activities and operations within the office to meet clinic expectations, and coaching employees for development aligned with customer focused goals. The Cosmetic Manager will also ensure the front office staff is providing outstanding customer service to all customers including patients, visitors, and staff. The Cosmetic Manager directly oversees and leads the Spa experience ensuring the delivery of high quality aesthetic services through creation and implementation of customer focused initiatives which result in growth of business and increased aesthetic traffic.
Responsibilities:
Essential Functions:
Operations:
Manages Spa staff and operations; provide leadership and support focused on delivery of customer experience and increased profitability, traffic, and sales volumes.
Exhibit the highest ethical standards, and treat others with dignity and respect.
Coordinate monthly staff meetings and perform routine team briefings and communications.
Collaborates with other departments to streamline processes and procedures within practice to optimize efficiencies and improve customer service.
Collaborates with other departments to enhance referral and customer traffic of aesthetic services.
Collaborates with providers on enhancement, addition, and development of aesthetic services.
Oversee the Laser Safety program for the spa.
Workforce Management:
Coaches staff to meet department standards; utilize data to monitor performance and success.
Utilizes forecasting tools to determine correct staffing levels; creates flexible solutions to meet changing needs of the department.
Training and Development:
Maximize and enhance the patient or customer experience, setting high standards for accuracy in collecting and entering patient data with profound customer service.
Establish standards of employee performance, monitoring and reinforcing expectations.
Delivers reviews and provides employee feedback at a cadence to support ensuring delivery of desired customer experience.
Develop and coordinate training programs that represent the company’s ideals, standards, and culture.Understand, apply, and ensure HIPAA compliance.
Staffing:
Work with Regional Manager to develop a strategic staffing plan to include staffing ratios to ensure incoming calls and check-in/out processes are handled to meet customer expectations.
Key role in interviewing and hiring quality staff, alongside regional clinic manager.
Perform other related duties as assigned.
Adherence to compliance and completion of compliance training.
Qualifications:
Education:
Bachelor's degree in Business Administration, Healthcare Administration or related field preferred.
High school education or G.E.D. equivalent required.
Prior medical practice experience preferred.
Management/Operational:
Leadership experience preferred.
Ability to work evenings and rarely weekends as needed.
Knowledge, Skills and Abilities:
Ability to communicate professionally and effectively with patients, coworkers, and providers.
Acts as a resource and mentor for staff.
Is an example of professional appearance and conduct in all work-related situations.
Demonstrated leadership experience.
Must be able to demonstrate leadership by serving as an example to others with regard to professional behavior, handling multiple tasks, maintaining a positive attitude, and in response to organizational change.
Self-directed in prioritization and follow through of tasks and communication.
Resourceful in problem solving.
Organized and able to manage priorities while adapting to immediate demands and needs as required.
Proficiency with Microsoft Word, Excel and PowerPoint is required.
Must be able to learn new software quickly.
Must possess excellent leadership, organizational, and computer skills.
Disciplined to work in accordance with accepted standards.
Must be detail oriented.
Ability to work effectively and cooperatively with staff, board, clients, and the public.
Ability to multi-task, prioritize appropriately, and work well both individually and as part of a team.
Ability to use time productively and contribute to high levels of company operational efficiency and effectiveness.
Ability to maintain confidentiality of information.
Physical Demands:
Ability to communicate in an active multi-office environment.
Ability to efficiently operate all job related office equipment (telephone, computer, calculator, fax, copier).
Ability to communicate via telephone.
Ability to sit for large portions of a workday.
