This is a fantastic opportunity for a Front Desk Coordinator in a busy, high-end medical
spa. We are looking for someone who is patient-centered, detail-oriented, and thrives in
a fast-paced, team-based environment. As the first point of contact, both in person and
over the phone, your role is crucial in managing appointment requests, answering
questions, and ensuring a seamless experience for our clients. This full-time position is
available immediately for the right candidate who is eager to contribute to a dynamic
and growing team.
Pay: Hourly, competitive, based on experience
Employment Type: Full-time
Benefits Package Includes:
Competitive Compensation: Hourly rate + performance-based bonuses
Beautiful Work Environment: Enjoy a luxurious setting, and a supportive team
atmosphere.
Career Growth: Opportunities for professional development and advancement
within the spa.
Wellness Perks: to support your health and well-being.
Qualifications:
Relevant Experience: Prior experience in any of the following settings is
required: medspa, dermatologist, plastic or cosmetic surgery office, healthcare
office, or customer service in the health & wellness industry.
Adaptability: Thrives in a fast-paced, busy office environment, especially in
settings involving patient interactions.
Flexibility: Willing and able to assist with tasks that may occasionally fall outside
the immediate scope of the position.
Attention to Detail: High level of accuracy in managing schedules, updating
records, and communicating with clients.
Technical Skills: Comfortable using email, various online platforms, and
scheduling software.
Software Knowledge: Familiarity with Microsoft Office Suite and other Windows-
based software, particularly in patient care or practice management.
Multitasking: Ability to efficiently handle multiple and varied tasks at the same
time.
Scheduling: Experienced with managing, scheduling, and adjusting
appointments.
Customer Service: Charismatic, friendly, and helpful, always prioritizing the
needs of clients/patients.
Communication: Pleasant and professional speaking voice and demeanor.
Proficiency in Spanish is considered
Professional Appearance: Neat, professional appearance in line with the spa’s
luxury image.
Time Management: Excellent time management skills and a strong focus on
accuracy.
Reliability: Dependable, trustworthy, and enthusiastic, with a consistently
positive attitude.
Resourcefulness: Inquisitive, proactive, and eager to learn about our services
and products, including the ability to assist with product sales.
Team Player: Works effectively with others in a collaborative team environment.
Responsibilities Include:
Client Interaction: Greeting patients and handling check-in and check-out
processes.
Communication: Answering and directing incoming calls in a professional
manner.
Appointment Management: Scheduling and confirming patient appointments.
Records Management: Ensuring that patient information is up-to-date and
complete in the EMR (electronic medical record) system.
Flow Management: Overseeing the direction and flow of patients to ensure that
the daily schedule is followed efficiently and on time.
Room Preparation: Assisting with the preparation of procedure rooms for
patients.
Inventory Management: Helping with the stocking of exam and procedure
rooms.
Event Assistance: Assisting with various office events and functions.
Why Join Tiam Spa?
Dynamic Work Environment: Be part of a vibrant, upscale medical spa where
your role is essential to creating a positive client experience.
Growth Opportunities: We support your career development with professional
growth and advancement opportunities.
Comprehensive Benefits: From health insurance to paid time off, we offer a full
range of benefits to ensure your well-being.
Ready to Join Our Team?
If you believe you are a good fit for this position, please send us your resume. We look
forward to welcoming the next member of our exceptional team!
Additional Information:
All your information will be kept confidential according to EEO guidelines.
Job Type: Full-time
Pay: $19.50 - $23.00 per hour
Benefits:
Employee discount
Free parking
Health insurance
Paid time off
Professional development assistance
Schedule:
Tuesday to saturdays
Experience:
Customer service: 3 year (Preferred)
Medical terminology: 1 year (Preferred)
Computer skills: 3 year (Preferred)
Ability to Commute:
McLean, VA (Required)
Work Location: In person at Tiam Spa, McLean, VA
Job Type: Part-time
Pay: $18.00 - $22.00 per hour
Expected hours: 32 per week
Schedule:
- Day shift
- Monday to Friday
Experience:
- Customer service: 1 year (Preferred)
- Medical terminology: 1 year (Preferred)
- Computer skills: 1 year (Preferred)
Ability to Commute:
- McLean, VA 22101 (Required)
Ability to Relocate:
- McLean, VA 22101: Relocate before starting work (Required)
Work Location: In person
