Job Title: Spa Receptionist
Location: New York, NY 10065
Company: We are a leading medical spa dedicated to providing exceptional beauty and wellness services to our clients. With a focus on advanced aesthetic treatments and unparalleled customer service, we strive to create transformative experiences for every individual who walks through our doors.
Position Overview: We are seeking a dynamic Front Desk Receptionist to join our team. As the first point of contact for our clients, the ideal candidate will possess background in the beauty or esthetic industries, coupled with proven sales experience. This role requires excellent communication skills, a polished phone etiquette, and a passion for delivering exceptional customer service. You should be charismatic, optimistic, and have a deep passion for life itself.
Responsibilities:
- Maintain a high level of customer satisfaction by delivering exceptional customer service, addressing client concerns, and ensuring a comfortable and welcoming environment.
- Greet/Attend to clients warmly and ensure a welcoming atmosphere in the reception area for arrivals and departures of clients.
- Handle incoming calls, texts, email, social media, DMs, and inquiries with professionalism and efficiency, providing accurate information about our services and scheduling appointments.
- Maintain organized appointments, rescheduling, client information, and sales transactions.
- Maintain efficient and effective notes and record keeping.
- Creating content and managing social media platforms.
- Educate clients on the benefits of our services and products and promote sales through effective communication and selling techniques.
- Utilize sales skills to actively promote our treatments and products, effectively closing sales and meeting revenue targets.
- Collaborate with the rest of the team to ensure smooth operations and exceptional client experiences.
- Collaborate with team members in various marketing efforts to achieve sales targets and contribute to the overall success of the spa.
- Stay informed about the latest trends, techniques, and advancements in esthetics and skin care, and participate in ongoing training and professional development opportunities.
- Maintaining a clean, safe, and sanitary work environment.
- Create a fun, positive work environment for self and others.
Requirements:
- Excellent customer service skills and communication style.
- Previous experience in a similar role within the beauty or esthetic industries.
- Proven track record in sales, with the ability to confidently upsell and close deals.
- Exceptional phone etiquette and communication skills, with a friendly and professional demeanor.
- Strong organizational skills and attention to detail.
- Ability to multitask and thrive in a fast-paced environment.
- Passion for delivering outstanding customer service and creating positive client experiences.
- Experience in Social Media management and creation.
- Must be able to work Saturdays.
- Excellent work ethic.
Benefits:
- Competitive salary commensurate with experience.
- Opportunities for professional growth and development.
- Employee discounts on treatments and products.
If you are a motivated individual with a passion for the beauty industry and a knack for sales, we'd love to hear from you! Join us on our mission to help our clients look and feel their best every day.
This Job Is Ideal for Someone Who Is:
- Dependable -- more reliable than spontaneous
- People-oriented -- enjoys interacting with people and working on group projects
- Detail-oriented -- would rather focus on the details of work than the bigger picture
Job Type: Part-time
Pay: $18.00 - $25.00 per hour
Benefits:
Shift:
Education:
Experience:
- Customer Service: 3 years (Preferred)
- booking software: 2 years (Preferred)
- Beauty & cosmetics sales: 2 years (Preferred)
Work Location: In person
