The Brightwood, Guest Coordinator (Front Desk)
Aesthetics at The Brightwood, Guest Coordinator
The Brightwood is a boutique facial aesthetic practice, where the art of aesthetics meets the art of hospitality. We are physician led medical practice that specializes on the face and neck, delivered by our team of top aesthetic practitioners all trained by and under the direct supervision of our Medical Director. The Brightwood provides a curated menu of services that include injectables, biostimulatory, and medical skincare treatments, hand-selected from the best products and technology on the market. Our guests are busy and highly discerning––we deliver natural results with the exceptional experience, discretion, and convenience they need.
As our Guest Coordinator, you are responsible for both sales, operations, and customer experience tasks. You are a highly motivated, positive, out-going people person and enjoy speaking to others and making them feel welcomed and comfortable. You have a strong passion for aesthetics and skincare and desire to learn more about this field. You can grasp our menu of services to speak intelligently to our guests about them and our skincare products. You are responsible for speaking to the guests about next steps in their treatment plan laid out with their practitioner and assist with booking. You believe in always delivering a superior guest experience to match The Brightwood standard. You will routinely go above and beyond to deliver a best-in-class experience to everyone who visits our locations.
Responsibilities:
● Build strong, trusting relationships with our guests to establish a loyal base by making each guest feel invited and welcomed
● Greet and welcome all guests by name, check-in and take guest through entire sign in process including consent forms
● Ensure guest profile is accurately updated at every visit following our standard operating procedures
● Set up treatment room for each guest and bring them to the room when ready
● Take proper before and after images of guest
● Complete payment and check out process for each guest including schedule each guest for their next appointment
● Track and follow up on lead generation.
● Ensure 100% guest satisfaction and identify ways to always improve and better the guest experience.
● Focus on guest experience including retention and loyalty outreach cadence.
● Answer all phone calls and messages with our company greeting while intelligently speaking to The Brightwood, our services, products, and Practitioners
Other
● Be a team player with a positive attitude, embracing our company’s core values
● Learn and master all details of any program or marketing initiative
● Commitment to the company’s medical emergency + safety protocols to ensure we are always practicing safely for our team and guests.
Requirements:
● Front desk experience required (medical experience, spa, or hospitality service business highly preferred).
● Reliable transportation.
● Must be available to work weekends and some nights
● Position will likely be part time with transition to full time hours
● Personable with ability to think outside the box
Pay:
● Hourly pay for part time, salaried position for full time
● Generous employee discounts on all services and skincare
● Unmatched training opportunities
The Brightwood provides employees with safe working conditions that comply with Occupational Safety and Health Administration (OSHA) standards and is an equal opportunity employer.
Job Types: Full-time, Part-time
Pay: $21.00 - $26.00 per hour
Benefits:
- Employee discount
- Referral program
Schedule:
- Evening shift
- Monday to Friday
- Weekends only
Application Question(s):
- Do you have experience in a medical practice, spa, or hotel?
Education:
Experience:
- Customer service: 3 years (Required)
Work Location: In person
