Spa Desk Agent
Job Overview
The Maybourne Beverly Hills Hotel invites you to explore opportunities to push your creativity and be outstanding in a career that will bring out your craft and passion. We look for people that will share our vision and help bring it to life. If this is something you want to be a part of, we look forward to receiving your application.
Summary of Position
As a Spa Desk Agent, you would be responsible for all reception and front desk duties within The Spa. This includes providing a 5-Star Spa experience from booking reservations, greeting/checking in guests, retail sales and checking out guests. Additional responsibilities include assisting with transitional cleaning of locker rooms and relaxation areas as needed to ensure the guest receive a relaxing and memorable Spa experience.
Roles and Responsibilities
- Provide 5 Star service to spa guests and members through greeting, guiding, and providing information, appointment scheduling, directions, care and general assistance to spa related circumstances in Spa Reservations.
- Assist in greeting and welcoming guests to the Spa, providing information to any inquiries, help to coordinate all guest requests for services and maintain impeccable cleanliness of the Spa.
- Ensure the highest quality of service through aiding in gift certificate sales, with guests, incoming calls, sales and resolving guest concerns.
- Retail support through restocking, inventory assistance and sales.
- Provide services to guests in a timely, courteous, and proficient manner.
- Assist providers with daily operations to support healthy teamwork and contribute to the success of the Spa.
QUALIFICATIONS:
- High school or equivalent education
- Ability to communicate clearly and speak, read, write and understand English
- 1-2 years of spa front desk experience.
- Excellent verbal communication skills.
- Pro-active awareness, sound judgment, common sense and conflict resolving skills.
- Efficient and well-organized; able to handle simultaneous, varied tasks.
- Assertive with an outgoing personality.
- Professional image in dress and poise.
- Knowledge of all spa service available.
- Promotion and sales oriented
PHYSICAL REQUIREMENTS:
- While performing the duties of this job, the employee must be able to remain in a stationary position of extended periods of time
- The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
- Constantly operates a computer and other office productivity machinery, such a computer, copy machine, printer, etc.
- Constantly communicates with vendors, clients, staff members, therefore must be able to communicate, converse with and exchange information
- Must be able to detect, determine, perceive, identify, recognize and assess from long distances
- Light to moderate lifting is required
- Moderate noise (i.e. business office with computers, phone, and printers, light traffic).
- Ability to work in a confined area.
- Ability to sit at a computer terminal for an extended period of time. Walking and standing are required throughout the working day
- -length of time of these tasks may vary from day to day and task to task. Occasional environmental exposures to cold, heat, and water. The individual must be able to transport up to 30 pounds on occasion.
- Position requires walking and giving direction most of the working day; must be able to stand and exert well-paced mobility for up to 6 hours in length. Length of time of these tasks may vary from day to day and task to task.
- Must be able to exert well-paced ability to reach different outlets and other departments of the resort on a timely basis. Must be able to exert well-paced ability in limited space.
- Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks. Must be able to lift up to 50 lbs. on a regular and continually basis.
- Must be able to push and pull carts and equipment weighting up to 250 pounds, occasionally. Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening, and hearing ability and visual acuity. Talking and hearing occur continuously in the process of communicating with guests, supervisor, and subordinates. Vision occurs continuously with the most common visual functions being those of near vison and depth perception.
- Requires manual dexterity to use and operate all necessary equipment.
Equal Opportunity Employer:
Maybourne is proud to be an Equal Employment Opportunity. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Job applicants with disabilities who need assistance or an accommodation in order to apply for a position (or their representative) should contact the HR department directly.
How you Demonstrate your Talent
The guests of The Maybourne Beverly Hills are our top priority. We take great pride to ensure that each and every guest has the most memorable experience that is enhanced by going the extra mile through providing the world-class service our hotels are known for.
- Go the EXTRA mile in our efforts
- Be RESPECTFUL to our guests and colleagues
- Deliver service in a CARING fashion
- Be OUTSTANDING
- Express your own personality – Create your LEGACY
- Be your NATURAL SELF – Be genuine and sincere with the guest and colleagues
Who you would be working for
Maybourne Hotel Group owns and manages Claridge's, The Connaught, The Berkeley, The Maybourne Riviera, The Emory and The Maybourne Beverly Hills – six of the world's most renowned luxury hotels.
Our hotels have histories that stretch back over a century. And, while each one retains its timeless appeal and individual nature, we are committed to ensuring they are always in tune with the wants and wishes of today’s discerning guests.
A warm welcome and cool spirit define The Maybourne Beverly Hills, the newest member of our hotel family. Blending our signature service style with the energy of Beverly Hills, expect culinary creativity and contemporary comfort, all wrapped up in a landmark location. The Maybourne Beverly Hills is California, through and through.
COMPANY BENEFITS:
- Medical/Dental/Vision Insurance
- Company matched 401(k) plan
- Company matched Health Savings Plan
- Flexible Spending
- Paid Holidays
- Paid Time Off
- Paid Sick Leave
- Employee Assistance Program
- Parking
- Employee Recognition Programs
- Colleague meals
- Colleague Referral Incentive program
*The Maybourne Beverly Hills participates in E-Verify.*
