CPP Clinics is a leading provider of medical aesthetics services, offering innovative treatments across multiple medspas under the CPP umbrella. We are dedicated to delivering exceptional patient experiences and outstanding results, utilizing advanced technologies and personalized care.
We are seeking a Front Desk Receptionist to support our fast-growing physician based aesthetic medical practice in Scottsdale, AZ
Your primary role is to manage scheduling client appointments, greet clients when they arrive and have knowledge of the services performed.
The ideal candidate will have superb patient care disposition, excellent communication skills, and is well-spoken and articulate. He/she must have flexibility in scheduling, strong analytical decision-making skills, is extremely outgoing and friendly, able to multitask, be a team player, must be comfortable with basic computer/software knowledge, have high integrity and is a quick learner with the desire to grow.
Responsibilities:
- Customer Engagement: Create a welcoming and informative environment for customers by offering in-depth product knowledge, addressing their queries, and assisting them in making informed purchasing decisions. Knowledge of all physician’s credentials, and able to relay them to patients when determining purchasing decisions.
- Merchandising: Assist in maintaining visually appealing displays that highlight our products and attract customer attention. Ensure products are properly stocked and organized.
- Customer Relationship Management: Build strong relationships with repeat customers by offering personalized attention and follow-up support. Maintain a database of customer preferences for future reference.
- Promotions and Events: Support promotional activities, events, and product launches by actively engaging customers and promoting featured products.
- Team Collaboration: Collaborate with other team members and vendors to create a cohesive and customer-focused environment.
- Customer Feedback: Actively seek customer feedback and communicate insights to the Cosmetic Supervisor to improve product offerings and service quality.
- Hygiene and Sanitation: Ensure the cleanliness and hygiene of the medical spa, including sampling products and maintaining a tidy workspace.
- Scheduling: Establish and maintain contact with patients considering or awaiting cosmetic procedures.Maximize scheduling utilization by using a cancellation list, managing the lead list and CRM software, adding on procedures, etc.
- Front Desk Management Including(but not limited to) the following:
- Greets and check-in patients upon arrival.
- Gather requisite patient information and place in chart and enter into computer.
- Escort patients to exam rooms and maintain exam rooms between patients.
- Check patients out and collect all fees as required.
- Answer incoming phone calls, retrieve messages from voicemail, schedule appointments, record complete messages and direct callers to the appropriate personnel.
- Manage the Skin Membership loyalty program.
- Assist in managing Providers’ schedules to utilize cross referral opportunities.
- Consistently update Excel tracking spreadsheets.
- Be a liaison between the patient and physician by scheduling recommended procedures, selling recommended product, and tracking closure rates.
- Prepare End of Day Transaction Report, cash reconciliation, and close-out for manager approval.
- Utilize patient reward programs including Alle and Aspire.
Qualifications and Requirements:
- Passion for Cosmetics: Demonstrated interest and knowledge in cosmetics, skincare, and beauty trends.
- Customer-Centric Approach: Friendly, approachable, and dedicated to delivering exceptional customer service.
- Communication Skills: Excellent communication skills to effectively interact with customers and provide product information in a clear and engaging manner.
- Sales Abilities: Basic sales skills with the willingness to learn and improve over time. Prior sales experience is a plus.
- Product Knowledge: Familiarity with a variety of cosmetic and skincare products. Training or certifications in beauty-related fields are advantageous.
- Attention to Detail: Ability to ensure accurate product placement, pricing, and inventory management.
- Team Player: Willingness to collaborate and support colleagues to achieve shared goals.
- Adaptability: Flexibility to work in a fast-paced retail environment, including weekends, holidays, and special events.
- Computer Proficiency: Basic computer skills to navigate point-of-sale systems and assist with basic administrative tasks.
- Ability to Multi-task: Be able to manage multiple tasks efficiently
