SUMMARY
iFIT's vision is to create the world's most holistic health and fitness platform, integrating all elements of health - physical fitness, mental health, nutrition and active recovery - into a seamless interactive experience. We develop proprietary software that learns and adjusts to the habits of each person as it delivers immersive content that guides them on their individual fitness journey.
We are currently seeking an ambitious pace-setter to join our team as a Social Media - Member Care Rep in a remote or hybrid role.
ROLE COMMITMENTS
- Communicate effectively: social media agents (SMA) should be able to send and receive information clearly
- Be flexible and adaptable: SMAs should be able to adjust to changes in their environment. Moving to phone, chat, or email when needed.
- Show initiative and leadership: SMAs should be able to take responsibility to seek feedback for improvement
- Recognize and appreciate others: SMAs should be able to work well with colleagues from different departments and among team members.
- Align with the company's vision and values: SMAs should be able to maintain a professional and empathetic front with members.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Attending to all customer queries, concerns, and comments posted to the company's social media platforms.
- Liaising with supervisors, managers, and the member care team to meet and exceed customer expectations.
- Reviewing all social media posts for accuracy and ensuring inappropriate content is removed.
- Working with the member care team to develop comprehensive social media strategies.
- Maintaining a working knowledge of company products to effectively communicate with customers.
- Attending social media-related meetings as required to represent the company.
- Creating and maintaining strong relationships with company partners and external stakeholders.
- Staying informed on social media trends, innovations, and changes.
Requirements:
EDUCATION and/or EXPERIENCE
To perform this job successfully, an individual must be able to perform each essential duty
satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or
ability required. The requirements listed below are representative of the knowledge, skill, and/or
ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
- Education and Basic Qualifications
- High School Diploma
- A minimum of a year experience as a social media member care representative, or a similar role.
- A year of customer service experience would be beneficial.
- Excellent knowledge of social media best practices.
- Ability to effectively use a variety of social media platforms, such as Twitter, Facebook, Instagram, LinkedIn, and Google+.
- Working knowledge of social media tools, such as Salesforce and Sprout Social is preferred.
- Solid customer service skills.
- Good communication and interpersonal skills.
- Ability to work independently in a fast-paced environment.
- Excellent people skills
- Working knowledge and troubleshooting ability
- Excellent attendance history
- Self-motivated and able to multitask
- Positive and professional attitude
- Grammar and Punctuation efficiency
- Excellent communication skills
- Requires knowledge of networking and internet savvy
- Detail oriented
- 40+ WPM
- Organized and must have excellent follow through
- Must be able to stay on task with minimal to moderate supervision
- Ability to adapt to changes as needed
Shift: Day
Req Benefits: The opportunity to work remotely-from wherever you are, or the ability to work in beautiful Cache Valley with access to an exceptional outdoor lifestyle, a university campus nearby, and the chance to test the fitness products we create. Free mental health resources for employees and dependents Career growth and guidance Discounts on iFIT Products FREE iFIT Membership Employee discounts through ADP-LifeMart Full benefits package (Medical, HSA, FSA, Dental, Vision and Life insurance) Paid maternity and paid paternity leave 401(k) with company match. A PTO policy that ensures you can find a happy work-to-life balance. Access to cutting-edge technology and hardware for work and fitness. Collaborative workspace and environment.
Compensation: $16.97
