Summary:
Join our team at Vitality Medical Wellness Institute. As Charlotte's leading precision medicine clinic, we specialize in providing unparalleled services to an elite clientele, marrying the detailed attention of healthcare with the indulgent ambiance of a luxury spa. As the Front Desk Ambassador, you play a pivotal role in providing an unmatched patient experience, ensuring that from the moment patients enter our facility, they feel welcomed in a space that prioritizes their health and comfort. This role demands a blend of professionalism, attention to detail, and a genuine passion for health and wellness, coupled with the ability to cater to the unique needs of our discerning patients.
Administrative Duties:
- Create an exceptional first impression, managing patient check-ins and check-outs with the utmost professionalism, warmth, and efficiency.
- Ensure the office environment is always welcoming, organized, and reflective of our spa-like atmosphere, prioritizing patient comfort and relaxation.
- Handle communications with elegance and discretion, responding to phone, email, and website inquiries in a manner that upholds our standards of excellence.
- Utilize our clinic management software, Cerbo, for precise patient documentation and seamless appointment scheduling.
- Execute opening, mid-day, and closing duties to maintain the clinic’s aesthetic and operational standards.
Culinary Duties:
- Craft and serve nutritious breakfasts and lunches to our clients, embodying our holistic commitment to health and wellness while elevating the spa-like ambiance. Culinary training is not required—only a zeal for healthy, visually appealing cuisine. We will provide training on preparing functional food that aligns with our nutrition protocols.
Financial Duties:
- Assist with billing processes and inventory management, ensuring transactions are handled with accuracy and integrity, reflective of our high-end service.
- Manage office, retail, and supplement inventory with meticulous attention to detail, ensuring products are presented elegantly and in line with our luxurious setting.
Required Skills and Qualifications:
- Exceptional organizational skills and impeccable attention to detail, with a proactive approach to all duties.
- Warm and friendly disposition, professional appearance, and the ability to seamlessly interact with high-end clientele.
- Outstanding communication skills, both verbal and written, capable of maintaining the high standards of our luxury clinic environment.
- A demonstrated passion for health, fitness, and healthy eating, willing to serve as a role model for our patients.
- Self-confident, energetic, and enthusiastic about taking on new challenges, with an excellent work ethic.
- Integrity, loyalty, and a deep respect for privacy and confidentiality in all patient interactions.
Preferred Qualifications:
- Experience in customer service within high-end hospitality, luxury spa, or related field, particularly within a healthcare or wellness environment.
- Basic culinary skills and a thorough understanding of nutrition and healthy eating principles.
Application Process:
Qualified candidates are invited to submit a resume and a cover letter. Your application should highlight your experience, your commitment to health and wellness, and how you can contribute to creating an exceptional patient experience in a luxury, spa-like environment.
Job Type: Full-time
Pay: $18.00 - $21.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Employee discount
- Health insurance
- On-the-job training
- Opportunities for advancement
- Paid orientation
- Paid time off
- Paid training
- Wellness program
Medical Specialty:
- Dietetics
- Genetics & Genomics
- Primary Care
- Sports Medicine
Schedule:
- 8 hour shift
- Monday to Friday
- No weekends
Ability to Relocate:
- Charlotte, NC 28269: Relocate before starting work (Required)
Work Location: In person
