Position Summary:
The Spa Supervisor will be responsible for managing all aspects of spa reservations, ensuring a seamless booking experience for our guests. This role requires exceptional organizational skills, attention to detail, and the ability to lead a team of reservation specialists. The ideal candidate will be passionate about guest satisfaction and will contribute to maintaining the spa's reputation as a premier wellness destination.
Key Responsibilities:
- Oversee and manage all spa reservation activities, ensuring accuracy and prompt service.
- Supervise the reservations team, providing training, support, and performance feedback.
- Develop and implement efficient procedures for handling reservations and optimizing spa schedules.
- Ensure that guest requests, special preferences, and scheduling needs are accurately recorded and fulfilled.
- Collaborate with spa management and other hotel departments to optimize guest experiences and improve operational efficiency.
- Monitor daily reservation reports, address booking conflicts, and ensure maximum occupancy.
- Handle guest inquiries and resolve any reservation issues in a timely and professional manner.
- Assist in promoting spa services and packages through reservation channels and maintain knowledge of current spa offerings.
- Maintain a high level of guest satisfaction by delivering personalized, attentive service.
Qualifications:
- Strong leadership and team management skills.
- Excellent organizational and multitasking abilities.
- High attention to detail and commitment to delivering exceptional guest service.
- Ability to remain calm under pressure and resolve guest concerns efficiently.
- Outstanding communication and interpersonal skills.
Benefits:
- 401k after 90 days, fully vested, company match to 3%
- Medical (3 plan choices)
- Dental (2 Plan choices)
- Vision
- Employee Assistance Program (EAP)
- Flexible Spending Account (FSA)
- Awesome Paid Time Off policy
- Mariott Hotel Discounts Worldwide
- Northwood Hospitality Discounts
- Discounts at our Gallery Restaurant and Spa
EEO and ADA Statements
The Ballantyne is an Equal Opportunity Employer. We are committed to hiring a diverse workforce and maintaining an inclusive culture.
Reasonable accommodations may be made to enable individuals with disabilities to perform the
essential functions of the job.
Requirements:
- High School diploma or equivalent preferred.
- One of the following licenses or certifications preferred: LMT, Aesthetician, Personal Trainer.
- One to three years' leadership experience in a Wellness, Health Club, Fitness Club, or Spa environment, with minimum of one year supervisory experience required.
- Computer literate with proficiency in Microsoft Office.
- Club management system software or other retail or database software a plus.
- Knowledge of professional spa services and treatments preferred.
- Knowledge of retail operations and inventory systems required.
- Must possess basic computational ability as well as budgetary analysis.
- Ability to calculate figures and amounts such as discounts, interest, commissions, portions, and percentages.
