JOB DESCRIPTION: We are looking for those who celebrate culture, humor, wit, thoughtful and attentive service and team orientation. You will need to have the ability to create a motivating work environment driving our Whatever It Takes attitude, and have a strong passion for excellence and guest service. The ideal candidate will strive to continuously evolve and improve their performance in order to provide a Four Diamond Level of service for all guests each and every day.
RESPONSIBILITIES:
- At least 2 years of experience in guest service environment, spa setting preferred
- Must be detail-oriented and have ability to multi-task
- Excellent communication, listening, and basic computer skills
- Prior experience in operating Spa online booking systems, POS and up-selling retail
products and services to clients.
- Must have enthusiasm and possess excellent guest service skills
- Enjoy working with people and have a friendly and outgoing personality
- Must be a team player
- Flexible schedule and ability to work on weekends and holidays
ABOUT THE COMPANY: A uniquely different hospitality company, SMASHotels relentlessly pursues the finest talent, trends, and ambiances to create extraordinary experiences. A deep passion for exceptional customer service creates engagement and loyalty. Innovative programming and perpetual development keep us fresh and relevant.
SMASHotels embraces emergent technology to drive cost control, flawless operations, marketing, customer relationship management, entertainment and online and in person engagement.
Our track record has shown that by raising the bar through a focused commitment both financially and experientially, we achieve success, and our return on investment is substantially higher than industry standards.
At SMASHotels, we offer a comprehensive benefits package designed to support the health, well-being, and financial security of our employees. Our offerings include:
Medical Plans: Choice of three plans to meet your healthcare needs.
Dental Plans: Two options for dental coverage.
Vision Insurance: Coverage for routine eye care and eyewear.
Paid Time Off (PTO): To support work-life balance.
401(k) Retirement Plan: Plan for your future with employer contributions.
Flexible Spending Account (FSA): Pre-tax savings for healthcare and dependent care expenses.
Life and AD&D Insurance: Employer-provided coverage with additional voluntary options.
Short-Term Disability (STD): Employer-provided coverage to support you during temporary disability.
Voluntary Long-Term Disability (LTD): Additional protection for extended disability.
Commuter Benefits: Save on transit and parking expenses.
Pet Insurance: Options to support your furry family members.
Please note that eligibility for certain benefits may vary depending on your employment status. Detailed information, including plan summaries and enrollment instructions, will be provided during onboarding or upon request.
This summary complies with applicable state laws and is subject to change based on legislative updates or company policies.
