Are you looking for a leadership career in which you have the freedom to incorporate your passions and interests for Day + Med Spa into your work, surrounded by talented and interesting people? We're currently seeking a hands-on Spa Manager with a passion to join our rapidly growing team at Hiatus Day Spa + Med Spa. We're interested in a Spa Manager who is positive and enjoys being in an environment that cares deeply about customers' needs. The ideal candidate is a problem solver, naturally curious and has an open mind. Our company encourages team collaboration, so we're looking for a Spa Manager who understands the importance of communication, sharing ideas and working together to achieve goals. Is this YOU?
A warm, calm and caring demeanor
- 5 Star customer service with multi-line phone system expertise
- Sales and education-driven, with a natural ability to cross-book and upgrade, and a passion for growing others in this capacity
- An acute attention to detail; ability to think on your feet
- Superior time management and organizational skills
- Critical conversation and mediation skills with ability to diffuse stressful situations, turn unhappy guests into loyal customers, and to keep your team feeling energized and inspired
- A responsible; wellness-oriented team player, with a strong work ethic
- Curiosity and gift of building relationships and engaging people
- A natural ability to inspire, educate and grow business and people
- Professional communication skills, both written and verbal
- At least one year of professional experience in a spa, hotel, salon or high-end hospitality customer service role in management capacity, preferably with spa booking software with an emphasis on high volume booking.
- Working experience using Google Drive. Prior experience with Zenoti a plus!
- Excellent organizational and administrative skills to perform diverse operational duties
- Consistent attendance & punctuality + ability to work weekends and
BRIEF OVERVIEW OF RESPONSIBILITIES
- Evangelize the brand! Exude warmth and a can-do attitude.
- Spa Manager that supervises employees in a way that makes them want to work for you.
- Hire, train, coach, goal set, provide disciplinary action (and document), and terminate employees
- Meet and exceed key performance indicators
- Spa Manager that demonstrates enthusiastic and outstanding customer service in courteous and attentive manner
- Educate guests on all services, amenities, & home care to optimize their experience while maximizing books
- Research and resolve guest-relations issues and employee matters in a timely manner
- Spa Manager that maintains safety standards and cleanliness, keeping work area clean and equipment properly sanitized
- Oversee overall "opening day" appearance of the location
- Oversee inventory and orders
- Communicate Repair and Maintenance Issues to proper channels
Responsibilities:
- Spa Manager that works with a team of individuals to ensure that all customers receive a quality experience at the spa.
Job Type: Full-time
Pay: Base $55,000.00 - $65,000.00 per year (Total Compensation package is Base Salary + Quarterly Bonuses up to $40,000.00)
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Experience level:
Shift:
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
- Night shift
Weekly day range:
- Monday to Friday
- Weekends as needed
Application Question(s):
- Are you willing to undergo a background check, in accordance with local laws and regulations?"
Education:
- High school or equivalent (Required)
Experience:
- Spa or Retail Management: 2 years (Required)
Ability to Relocate:
- Dallas, TX: Relocate before starting work (Required)
Work Location: In person
Job Type: Full-time
Pay: $55,000.00 - $105,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
- Evening shift
- Morning shift
Experience:
- Retail management: 3 years (Required)
Ability to Commute:
- Frisco, TX 75034 (Required)
Ability to Relocate:
- Frisco, TX 75034: Relocate before starting work (Required)
Work Location: In person
