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Spa Front Desk / Concierge / Customer Service

The NOW • Part-time • Miami, FL, US • $16 - $18 / hour • 3w ago

Benefits:

Paid training
Product and membership sales commission in addition to hourly pay
Paid Time Off
Free massages
Friends and Family discounts
Employee discounts
Health insurance
Aesthetically-inspiring work environment
A positive and supportive team and company
An environment where diversity is celebrated
Quarterly team building events
$100 Annual Wellness Credit
Snacks, coffee and tea in the breakroom

Average Commission for This Position:

Monthly Average:$319

Yearly Average: $3813

Job Summary:

The Experience Guide is responsible for the guest experience, selling enhancements and memberships, maintaining the reception area, and overall seamless daily operations of boutique. Includes, but not limited to, the greeting and assisting of guests regarding services and products, booking appointments, promoting memberships, customizing the guest’s massage, and handling payment for services performed.

Embrace a culture that promotes The NOW brand truths – LIVE IN THE NOW, KINDNESS IS MAGIC, CARE FOR THOSE WHO CARE FOR OTHERS, AUTHENTICITY ALWAYS

Responsibilities:

Provide top level service for guests and team members.
Warmly greet and check-in guests.
Actively drive enhancement, membership and gift card sales.
Share passion for services, memberships, and retail offerings by educating guests.
Accurately and effectively book, edit and cancel massage appointments.
Open/close boutique each day according to standard operating procedures.
Resolve guest issues.
Ensure guest areas are maintained to standard.
Maintain a positive attitude and contribute toward a healthy & happy workplace.
Collaborate with leadership team to ensure best practices and foster innovation.

Requirements:

Ability to be efficient and detail-oriented in a fast-paced environment.
Must have enthusiasm and possess excellent guest service skills.
Sales and service-related experience preferred.
Strong communication skills including actively listening, empathizing, and being the subject matter expert for all things The NOW
Enjoy working with people and possess a friendly and outgoing personality.
Excellent communication and listening skills.
Possess problem solving and troubleshooting skills.
Must be a team player.

Industry Differentials:

ESCAPE THE ORDINARY, Traditionally when you were going into your local neighborhood spa for a massage, you weren’t really inspired, excited, and transported to that vacation state of mind. The NOW is an oasis in the city.
The NOW is the massage concept of the future.
Interiors are inspired by nature. Natural wood surfaces and exposed beams are coupled with sheep skins and rawhides, cactus galleries, and crystal grids. All the elements are aligned with nature and form the ultimate Zen environment for optimum relaxation.
Hyper-focused on massage therapy, our goal is to be the best at massage nothing else.
NOT your grandparents’ clinic-like setting, we are an oasis in the city. Check us out on IG @thenowmassage
Largest IG following of all massage concepts, Highly Instagrammable.
The NOW has differentiated itself from the key competition by connecting with the 152 million untapped Gen Z and Millennial generations and serving them affordable luxury.
Offering Gua Sha, Hemp Calm Balm, Herbal Heat Therapy, Prenatal, Deep Tissue, Fresh Eyes, and many more Services!
Our memberships are not Contracts

Come join our team at The NOW Massage, a new concept massage boutique, that was founded on the principle that self-care is a necessity, not a luxury. Designed to serve as an oasis in today’s fast-paced digital society, our goal is to offer high-quality, affordable massage services in a beautiful setting. After launching in 2015, The NOW quickly became the wellness destination for globe-trotting influencers and locals alike. We have embarked on a national expansion, and quickly amid the pandemic we were the only massage concept that grew and became the fastest-growing massage concept in the nation. The NOW is designed to serve as a sanctuary from the bustling city. Our aesthetic incorporates raw elements and natural materials to create a chic minimalist oasis.

Why We Are The Confident Choice:

Owned by Seasoned Entrepreneurs Who Know What They Are Doing: This Location Specifically is Owned by Rose and Danny Figueroa. Rose and Danny are seasoned business veterans. Before The Now Massage, they started, grew, and sold a multi-million dollar business in a highly competitive industry. Giving them the cool-headedness and experience necessary to enter a competitive market like the massage industry and not only survive but thrive in a short amount of time.

We DON'T Just See You As Workers In A Beehive: We want to build a happy harmonious community. Giving guests memorable experiences like no other but also helping coworkers thrive and have a joyful time at work while getting the respect you deserve.

Reviews From Team Members:

R, Massage Therapist, 2022 To Present - \I've spent a good number of years working in the spa industry, and nothing compares to working at The NOW. The owners have created a family/team environment and are just as focused on their employee's well-being as they are on the guests and members at the boutique. On-site leadership and management support this vision 100%. You'll be very pleased with the diverse and professional colleagues and coworkers. The salaries are very competitive, there are health insurance options, there's an assortment of added commissions and bonuses, and the tips are steady and definitely reflect the good services you provide. The training is top-notch. Even better, the locations are impeccably decorated, tranquil, and relaxing. It's a soothing workspace.\

N, Massage Therapist, 2021 To Present - \I have been working for The Now for less than a year now. My experience with The Now is a very positive one. Here are some of the things I found to be a benefit at The Now: the other therapists and EG’s, Experience Guides, are so delightful to work with. There is no competition and no one acts better than the other. You build friendships with each other. Management works in close liaison with us. They are always polite, positive, and loving with their attitudes. Secondly, they understand time is money they pay a base pay when we don’t have a guest for the hour, and they always keep the cabinets filled with treats for us. Never experienced that. Lastly, the decor is just so breathtaking and relaxing. Who wouldn’t want to come to that all the time.\

S, Experience Guide, 2021 To Present - \Even though It’s only been 5-6 months working at The Now, It has been a wonderful experience. From the moment I walked in for the interview, I felt a good energy and flow. I'm usually hesitant to work for others but I feel more understood and heard here. I don’t feel forced to sell products or do anything I’m uncomfortable with. Rose and Danny definitely changed my life for the better and gave me a stable comfortable place to call my work home. I hope to be here for many years to come!!\

D, Experience Guide, 2021 To Present - \Job hunting can be stressful, but I discovered The NOW massage boutique and immediately knew this was a unique opportunity to be a part of something really special. Before applying I decided to explore the website and Instagram and fell in love with the concept.

I had a few interviews and was selected to be a part of the opening team for the Fort Lauderdale, Florida location. I am now approaching a year of employment and I truly love coming to work each day. I work with a great team of employees in an environment that doesn’t really feel like work. I feel valued for my contributions and compensated generously. I count myself very fortunate to call The NOW my employer and recommend them highly to anyone considering a career in massage and wellness.\

N, Experience Guide, 2023 To Present - \I've only been working at The NOW for about 4 months and I can already tell I will be here for a long time. Immediately I've felt welcomed and taken care of by everyone including the owners Rose and Danny. There is a sense of humanity and genuine care at this job that I have not experienced at previous jobs. I also feel like I can grow at this job and that my thoughts and feelings are not only welcome but appreciated! The NOW has changed my previous negative views on the workplace culture to a positive one.\

The NOW offers a space to escape the daily pressures of life and recharge your energy and spirit through the healing benefits of massage therapy. The NOW has quickly become LA’s hottest new wellness destination for locals and globe-trotting influencers alike.
The NOW is designed to serve as a sanctuary from the bustling city. Our aesthetic incorporates raw elements and natural materials to create a chic minimalist oasis. Interiors are inspired by nature. Natural wood surfaces and exposed beams are coupled with sheep skins and rawhides, cactus galleries and crystal grids. All the elements are aligned with nature and form the ultimate zen environment for optimum relaxation.
The NOW’s menu was crafted with the individual in mind with fully customizable enhancements from our Deep Tissue add-on, to Calm Balm, to our wildcrafted Herbal Heat Therapy among others. Come in for a 25 minute massage after a long day or book that refreshing 80 minute deep tissue for some real you-time.
With boutiques currently open from coast to coast and steady expansion on the horizon, The NOW is looking forward to bringing our thoughtfully crafted menu with customizable enhancements, healing products and singular design aesthetic to cities all over the United States.

Pay: $16 - $18 / hour

Pay: