Summary

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing excellent service and meaningful experiences.

Andaz Miami Beach is now recruiting a Spa Lead Provider to join the hotel’s opening team. An art-deco building and architectural landmark is home to the newest luxury lifestyle hotel located in the heart of Mid-beach. Opening in early 2025, the property boasts 287 guestrooms including 34 breathtaking suites and the ONLY Ocean-view arrival experience in Miami Beach. The design features elements of texture, art, and pops of color that create a unique and captivating experience. Each suite is designed with floor-to-ceiling windows, most with deep-soaking tubs, and cozy reading nooks. Guests can also enjoy private outdoor terraces with stunning views of the Atlantic and the Miami skyline. Unmatched amenities include a full-service spa, a well-equipped fitness center, a destination dining experience by José Andrés, two pools, and a Beach Club catering to the who’s who of Miami. Spanning 25,000 square feet of innovative indoor and outdoor event space, Andaz Miami Beach will become a landing spot for guests and locals seeking celebratory gatherings that embrace the city's culture of music, art, and fashion.

Position Summary

The Lead Provider will be responsible for providing an excellent and consistent level of service to your customers. The Lead Provider is responsible for all massages/facials and treatment-related activities, maintaining equipment and sample inventory of products, and acknowledging and responding to relevant customer queries, needs, and expectations. The Spa Lead will also be responsible for training, and developing of all service providers.

Position Responsibilities/ Essential Functions

A Lead Provider is responsible for the delivery of exceptional massage, body treatments & facials.
Train, Develop and coach current and new Spa Service Providers.
Ensure all Hyatt guests and clients are positively greeted and they can proceed to their chosen activity quickly and efficiently.
By providing professional, courteous, and consistent service at all times, being responsible for the generation and retention of members and clients.
Ensuring the highest standards of safety, professionalism, and administration are maintained.
Maintain the Spa area to ensure the needs of our hotel and spa guests are met.Promoting the Spa, its services, facilities, policies and ethics at all times.

Qualifications

Certificate in Esthetics and Massage Therapy
Minimum of 2 years work experience as a Massage Therapist& Esthetician in a luxury environment or hotel, preferably with knowledge about the hotel industry.
Strong retail skills and drive to achieve set retail targets
A good understanding of beauty treatments
Ability to work all shifts including evenings, weekends and holidays.
Customer service and hospitality training will be considered an asset.
First Aid and sanitation training
Must have good communication skills and exceptional customer service skills.

As an Andaz Miami Beach colleague, you will enjoy the following benefits:

Free room nights, Discounted and Friends & Family Room Rates

Medical, Dental, and Vision Insurance with only a 30-day waiting period!

401K with company match

Free Parking

Generous Paid Time Off

Paid Family Bonding Time and Adoption Assistance

Tuition Reimbursement

Employee Stock Purchase Plan

Discounts at various retailers –Apple, AT&T, Verizon, Headspace and many more

Andaz team members work in an environment that demands exceptional performance yet reaps great rewards. Whether it’s career opportunities, job enrichment, or a supportive work environment, if you are ready for this challenge, then we are ready for you.

At Hyatt, we believe in the power of belonging - of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences, and jobs into careers. Join a team that is making travel more human. Connected. Sustainable. Here, everyone’s role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it’s a career for people who care.

Hyatt is an equal-opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

If you are a results-oriented individual with a passion for selling a vibrant, playful hotel with one-of-a-kind gathering places offering the perfect backdrop for meetings, weddings, and special occasions, become part of Miami’s first Andaz luxury lifestyle resort - Apply now!

Andaz Miami Beach

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SPA LEAD PROVIDER