About Us
Skin Appeal is a premier medical aesthetics office in Tucson, AZ, where beauty meets dedication. Our team is passionate about skincare and treatments, and we pride ourselves on delivering exceptional patient care every day. You'll be working in a beautiful, fast-paced environment with a dynamic and energetic team.
Application Process:
To be considered for this role, please submit a video through our website within 24 hours of your application: In one minute, share why you consider yourself a superstar and what makes you the perfect fit for this role. Please do not call the office; for follow-up inquiries regarding the role, email contact@myskinappeal.com.
Skills:
- Exceptional customer service and phone etiquette
- Retail sales experience is a must
- Spanish-speaking preferred
- Strong organizational skills with keen attention to detail
- Excellent communication and interpersonal abilities
- Ability to multitask and prioritize tasks effectively in a busy environment
- Assist providers, including injectors and licensed laser technicians, with procedures as needed
- Prepare and change over medical rooms between appointments
- Proficiency with office software (e.g., Microsoft Office Suite)
- Comfortable applying skincare and makeup products
- Knowledge of skincare and aesthetic services is required
- Proficiency in Medspa systems is a plus but not required
Job Description:
We are seeking a highly customer-focused individual to join our team as a Patient Care Coordinator. The ideal candidate will be professional, personable, and passionate about skincare and aesthetics. At Skin Appeal, we value individuals who are self-motivated communicators, capable of promoting our practice through patient interaction, public events, and social media. Experience in skincare, medical aesthetics, sales, or the beauty industry is preferred.
The role also includes providing concierge-level service and conducting consultations with new patients. Success in this role requires a strong understanding of skincare and aesthetic services, a hardworking and motivated mindset, and a "get it done" attitude.
Overview of Position:
- Educate patients on the benefits of services offered at the practice
- Collaborate with medical providers to meet patient needs, including consultations and referrals for treatments such as lasers, Botox/Dysport, and fillers
- Promote and sell skincare products available through the practice
- Deliver superior customer service to exceed client expectations and create an exceptional patient experience
- Conduct consultations with new patients, leveraging prior knowledge of skincare and aesthetic services
- Follow up with all clients after treatments to ensure satisfaction and address any concerns
- Cross-train in various roles within the practice, including front office, back office, and assisting providers
Typical Schedule:
Must be available Monday 9:30 AM - 3:30 PM, Tuesday through Friday 8:30 AM - 6:30 PM, with rotating Saturdays (8:30 AM - 3:30 PM) and corresponding Mondays off if business allows. Scheduling is made within this window of time and will vary weekly based on business needs.
Expectations:
- Maintain a professional, energetic, and friendly demeanor at all times
- Punctuality and reliability are essential
- Ability to thrive in a busy environment, handling phones, patients, and staff with ease
- Proficient with computers and technology
- Commitment to ongoing training to further develop skills
- Attention to detail in delivering the Skin Appeal experience
- Team player with the ability to multitask and maintain composure under pressure
- Experience in selling skincare and/or treatment services
- Knowledge of all services and products offered at Skin Appeal
- Superior communication skills, including phone etiquette, professional email, and text communication
- Comfortable applying skincare and makeup products
- Flexibility to cross-cover fellow employees
- Attendance at company events is mandatory
- Maintain a polished appearance and adhere to established uniform standards
- Actively participate in retail sales, striving to meet daily, monthly, and quarterly goals
Compensation:
- Hourly wage plus commission (after 90 days), based on team sales
- Pay: $16.00 - $19.00 per hour
Job Type: Full-time
Pay: $16.00 - $19.00 per hour
Expected hours: 36 – 40 per week
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- Every weekend
- Monday to Friday
- Rotating weekends
Application Question(s):
- To be considered for this role, can you please confirm that you will submit a video through our website within 24 hours of your application? You can do so at this link: https://myskinappeal.com/careers/
Experience:
- Med spa: 1 year (Preferred)
Shift availability:
Ability to Commute:
- Tucson, AZ 85719 (Required)
Work Location: In person
