About Us
Skin Appeal is a premier medical aesthetics office in Tucson, AZ, where beauty meets dedication. Our team is passionate about skincare and treatments, and we pride ourselves on delivering exceptional patient care every day. You'll be working in a beautiful, fast-paced environment with a dynamic and energetic team.

Application Process:
To be considered for this role, please submit a video through our website within 24 hours of your application: In one minute, share why you consider yourself a superstar and what makes you the perfect fit for this role. Please do not call the office; for follow-up inquiries regarding the role, email contact@myskinappeal.com.

Skills:

Exceptional customer service and phone etiquette
Retail sales experience is a must
Spanish-speaking preferred
Strong organizational skills with keen attention to detail
Excellent communication and interpersonal abilities
Ability to multitask and prioritize tasks effectively in a busy environment
Assist providers, including injectors and licensed laser technicians, with procedures as needed
Prepare and change over medical rooms between appointments
Proficiency with office software (e.g., Microsoft Office Suite)
Comfortable applying skincare and makeup products
Knowledge of skincare and aesthetic services is required
Proficiency in Medspa systems is a plus but not required

Job Description:
We are seeking a highly customer-focused individual to join our team as a Patient Care Coordinator. The ideal candidate will be professional, personable, and passionate about skincare and aesthetics. At Skin Appeal, we value individuals who are self-motivated communicators, capable of promoting our practice through patient interaction, public events, and social media. Experience in skincare, medical aesthetics, sales, or the beauty industry is preferred.

The role also includes providing concierge-level service and conducting consultations with new patients. Success in this role requires a strong understanding of skincare and aesthetic services, a hardworking and motivated mindset, and a "get it done" attitude.

Overview of Position:

Educate patients on the benefits of services offered at the practice
Collaborate with medical providers to meet patient needs, including consultations and referrals for treatments such as lasers, Botox/Dysport, and fillers
Promote and sell skincare products available through the practice
Deliver superior customer service to exceed client expectations and create an exceptional patient experience
Conduct consultations with new patients, leveraging prior knowledge of skincare and aesthetic services
Follow up with all clients after treatments to ensure satisfaction and address any concerns
Cross-train in various roles within the practice, including front office, back office, and assisting providers

Typical Schedule:
Must be available Monday 9:30 AM - 3:30 PM, Tuesday through Friday 8:30 AM - 6:30 PM, with rotating Saturdays (8:30 AM - 3:30 PM) and corresponding Mondays off if business allows. Scheduling is made within this window of time and will vary weekly based on business needs.

Expectations:

Maintain a professional, energetic, and friendly demeanor at all times
Punctuality and reliability are essential
Ability to thrive in a busy environment, handling phones, patients, and staff with ease
Proficient with computers and technology
Commitment to ongoing training to further develop skills
Attention to detail in delivering the Skin Appeal experience
Team player with the ability to multitask and maintain composure under pressure
Experience in selling skincare and/or treatment services
Knowledge of all services and products offered at Skin Appeal
Superior communication skills, including phone etiquette, professional email, and text communication
Comfortable applying skincare and makeup products
Flexibility to cross-cover fellow employees
Attendance at company events is mandatory
Maintain a polished appearance and adhere to established uniform standards
Actively participate in retail sales, striving to meet daily, monthly, and quarterly goals

Compensation:

Hourly wage plus commission (after 90 days), based on team sales
Pay: $16.00 - $19.00 per hour

Job Type: Full-time

Pay: $16.00 - $19.00 per hour

Expected hours: 36 – 40 per week

Benefits:

401(k)
Dental insurance
Employee discount
Health insurance
Paid time off
Retirement plan
Vision insurance

Schedule:

Every weekend
Monday to Friday
Rotating weekends

Application Question(s):

To be considered for this role, can you please confirm that you will submit a video through our website within 24 hours of your application? You can do so at this link: https://myskinappeal.com/careers/

Experience:

Med spa: 1 year (Preferred)

Shift availability:

Day Shift (Required)

Ability to Commute:

Tucson, AZ 85719 (Required)

Work Location: In person

Skin Appeal and Mikel Kristi

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