Spa Concierge
We are looking for a reliable spa concierge. You will be the first to meet our customers, so the first impression of our spa depends on your friendliness and efficiency. The ideal candidate will be a smart and trustworthy individual able to provide customers with a warm greeting and handle all incoming requests. The goal is to contribute to an overall impeccable seamless customer experience to increase our reputation and ensure sustainable growth.
Responsibilities
- Open or close the spa depending on your shift schedule.
- Check-in each guest for their service and help them check-out after their service has finished.
- Guide all guests to the changing area, and relaxation area, and serve complimentary.
- Clean up and sanitize the area after each guest have utilized for next guests.
- Answer phone calls with a big smile and reply all inquiries via email and social media platform.
- Help guests to choose the right service and schedule reservations.
- Create personalized experience such as birthday, anniversaries, etc.
- Confirm appointments and help prepare therapist for service day.
- Provide amenities to guests when needed.
- Small tasks may be given to ensure to create a seamless customer experience.
Qualifications
- Must be willing to work weekends.
- Looking for male and female.
Skills
- Maintain positive attitude throughout the day.
- Multi-taking ability.
- Be Proactive and ability to create a friendly and relaxing experience.
- Problem Solving.
Perks
- Commission on products, membership.
- A 60-minute Facial or Massage each month.
- Sustained growth opportunities for a Spa Manager.'
- 'Benefit Conditions:
- Waiting period may apply
This Company Describes Its Culture as:
- Detail-oriented -- quality and precision-focused
- People-oriented -- supportive and fairness-focused
- Team-oriented -- cooperative and collaborative
COVID-19 Precaution(s):
- Personal protective equipment provided or required
- Sanitizing, disinfecting, or cleaning procedures in place
Hours per week:
Typical end time:
Typical start time:
Job Types: Full-time, Part-time
Pay: $12.00 - $14.00 per hour
Expected hours: 20 – 40 per week
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Vision insurance
Schedule:
- 10 hour shift
- 8 hour shift
- Every weekend
- Monday to Friday
Application Question(s):
- In our spa, exuding warmth and friendliness both in-person and over the phone is essential, even during challenging interactions. Could you share how you manage to maintain a positive and welcoming demeanor when faced with difficult situations?
Education:
- High school or equivalent (Preferred)
Experience:
- Customer Service: 1 year (Preferred)
Work Location: In person
