Spa Concierge
We are looking for a reliable spa concierge. You will be the first to meet our customers, so the first impression of our spa depends on your friendliness and efficiency. The ideal candidate will be a smart and trustworthy individual able to provide customers with a warm greeting and handle all incoming requests. The goal is to contribute to an overall impeccable seamless customer experience to increase our reputation and ensure sustainable growth.

Responsibilities

Open or close the spa depending on your shift schedule.
Check-in each guest for their service and help them check-out after their service has finished.
Guide all guests to the changing area, and relaxation area, and serve complimentary.
Clean up and sanitize the area after each guest have utilized for next guests.
Answer phone calls with a big smile and reply all inquiries via email and social media platform.
Help guests to choose the right service and schedule reservations.
Create personalized experience such as birthday, anniversaries, etc.
Confirm appointments and help prepare therapist for service day.
Provide amenities to guests when needed.
Small tasks may be given to ensure to create a seamless customer experience.

Qualifications

Must be willing to work weekends.
Looking for male and female.

Skills

Maintain positive attitude throughout the day.
Multi-taking ability.
Be Proactive and ability to create a friendly and relaxing experience.
Problem Solving.

Perks

Commission on products, membership.
A 60-minute Facial or Massage each month.
Sustained growth opportunities for a Spa Manager.'
'Benefit Conditions:
Waiting period may apply

This Company Describes Its Culture as:

Detail-oriented -- quality and precision-focused
People-oriented -- supportive and fairness-focused
Team-oriented -- cooperative and collaborative

COVID-19 Precaution(s):

Personal protective equipment provided or required
Sanitizing, disinfecting, or cleaning procedures in place

Hours per week:

20-29
30-39

Typical end time:

Typical start time:

Job Types: Full-time, Part-time

Pay: $12.00 - $14.00 per hour

Expected hours: 20 – 40 per week

Benefits:

Dental insurance
Employee discount
Flexible schedule
Vision insurance

Schedule:

10 hour shift
8 hour shift
Every weekend
Monday to Friday

Application Question(s):

In our spa, exuding warmth and friendliness both in-person and over the phone is essential, even during challenging interactions. Could you share how you manage to maintain a positive and welcoming demeanor when faced with difficult situations?

Education:

High school or equivalent (Preferred)

Experience:

Customer Service: 1 year (Preferred)

Work Location: In person

The Luxurious Massage and Spa

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Spa Concierge