Are you passionate about helping people maximize their longevity, by looking and feeling their best? Do you have exceptional organizational skills and a commitment to providing top-notch customer service? SHINE Medical Aesthetics is seeking a dedicated and personable Aesthetics & Wellness Patient Concierge to join our team!
Why join SHINE Medical Aesthetics?
SHINE is here to build a truly unique organization, where our teams come to work every day knowing their leaders and teammates have their back, so they can focus exclusively on their patients. By taking the extra time upfront to create tailored treatment plants alongside best-in-class technology, we are able create optimal results with a high-end experience for our clients. Each of our teammates will be eligible for comprehensive health benefits and a 401(k) plan with company matching. As we grow, you'll find numerous opportunities for professional growth and career advancement, along with generous employee discounts on our products and services.
Job Summary:
As an Operations & Patient Care Coordinator, you will play a vital role in ensuring our patients receive the best care experience from the moment they contact us until they leave our practice. You’ll be responsible for managing patient inquiries, leads, appointments, and treatment plans while providing personalized care that reflects our commitment to excellence.
Key Responsibilities:
- Schedule appointments with warm leads, conduct consultations, and expertly describe SHINE’s treatments and skin care line alongside providers to build tailored treatment plans.
- Build rapport with potential patients, explain product and service capabilities, overcome objections, and sell packages or prepare financing contracts with lenders like PatientFi.
- Introduce new products and services to existing clients, as well as ensure a high re-booking rate and compliance to treatment plans
- Manage SHINE’s Customer Relationship Management process to ensure timely response rates to our clients and leads via email, text, and phone call to drive sales.
- Educate patients about available aesthetic and wellness treatments, services, and skincare products
- Facilitate communication between patients and medical providers to ensure smooth care delivery
- Provide pre- and post-treatment care instructions, ensuring patients feel informed and comfortable
- Collaborate with the clinical team to ensure patient satisfaction and a seamless treatment journey
Qualifications:
- High school diploma or equivalent (Bachelor’s degree preferred)
- Previous experience in a medical office, aesthetic practice, or spa setting is a plus
- Excellent organizational and multitasking abilities
- Strong customer service and communication skills
- Previous experience in front-office operations or lead management and sales preferred
- Previous experience in lead management and sales preferred
- Knowledge of medical aesthetics, skincare treatments, and products is preferred
- Ability to work in a fast-paced, dynamic environment
- Proficiency with electronic medical records (EMR) systems [Zenoti] and office software
What We Offer:
- Competitive salary with limitless commission on product sales and lead management
- Opportunities for professional growth and training in the field of medical aesthetics in a fast-growing organization
- Uplifting office environment focused on teamwork and collaboration, where we ensure all of our teammates are effectively trained and setup to succeed.
- Discounts on aesthetic treatments and skincare products
- Comprehensive health, dental, and vision insurance. and paid time off
If you’re enthusiastic, detail-oriented, and passionate about helping patients achieve their longevity goals, we’d love to hear from you!
To Apply: Please submit your resume and cover letter to this posting
Job Type: Full-time
Pay: $22.00 - $35.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Schedule:
Ability to Relocate:
- Alpharetta, GA 30009: Relocate before starting work (Required)
Work Location: In person
