Cosmetic Laser Dermatology, a Platinum Dermatology Partners company, is seeking a Cosmetic Coordinator in a fast-paced, innovative cosmetic dermatology practice who will be primarily responsible for creating an environment that fosters personalized customer service, establishing a strong relationship and rapport with each patient, focusing on selling, driving leads to sell, and other sales-related functions. This candidate must be committed to executing exceptional customer service with excellent listening, oral and written communication skills. We are looking for an individual who is a team player as well as able to function independently. This individual must be outgoing, enthusiastic, and able to converse effectively and professionally with all types of people. The ideal candidate for this position will possess strong critical thinking skills along with excellent organizational skills and the ability to manage multiple responsibilities. This position requires an individual who is comfortable with quoting and asking patients to proceed with procedures and treatments and is able to educate patients with confidence.
EDUCATION AND EXPERIENCE:
- One year of medical office experience in cosmetic dermatology preferred
- Associate degree or equivalent experience
- Previous sales experience required.
- Experience managing multiple telephone lines.
- Strong understanding of aesthetic dermatology, plastic surgery, and med spa industries.
- Proficient in Microsoft Office
ESSENTIAL SKILLS AND ABILITIES:
- Ability and willingness to function as part of a team.
- Ability to establish and maintain positive working relationships with physicians and providers.
- Ability to generate respect and trust from fellow employees and patients.
- Ability to show effective discretion and maintain confidentiality.
- Ability to work in a dynamic fast paced environment.
- Outgoing, enthusiastic, and able to converse effectively and professionally with all types of people.
- Assertive and confident, with the ability to coordinate effectively with demanding physician schedules and patients.
- Ability to ‘soft sell’ the practice and each individual provider, provide quotes, and close new patient consultations and treatments.
- Presents a highly professional image in line with practice standards.
- Knowledge of spreadsheet applications.
- Committed to executing exceptional customer service and satisfaction.
- Ability to organize work, set priorities, complete tasks, produce high quality work, meet critical deadlines, and follow up on assignments with minimum direction.
- Excellent listening, oral and written communication skills.
- Must be comfortable with quoting and asking patients to proceed with procedures and treatments.
- Must be proactive and resourceful.
- Strong administrative and time management skills.
- Demonstrates strong organizational and critical thinking skills.
- Tactful, mature and able to interact well with diverse personalities.
- Able to function independently.
- Proficient in desktop applications such as MS Word, Excel, PowerPoint, Outlook, etc.
- Ability to operate basic office equipment such as a phone, fax, copier, printer, etc.
- Ability to discreetly manage details of highly confidential and critical nature.
RESPONSIBILITIES:
- Respond to patient calls and emails promptly; establish a strong relationship and rapport with each patient.
- Focused on selling, driving leads to sell, and other sales-related functions.
- Routinely follow up with potential patients as appropriate with the intent of generating additional patient encounters and to encourage patient’s consideration of future services.
- Performs daily administrative duties including calling patients, handling patient inquiries, answering phones, communicating with patients via phone, email and text and setting proper patient follow-up tasks.
- Educate patients on services and providers and close inquiries to consultations.
- Ensure exemplary patient care and patient service is provided at all times.
- Ensure that new or updated patient’s forms are completed and signed.
- Ensure that all patient information is entered and updated into the computer promptly and accurately.
- Scheduling appointments
- Answer general patient questions.
- Build rapport with each new patient to ensure they feel welcomed and ‘special’ at the practice.
- Responsible for taking concise messages, checking voicemail throughout the day and to route calls appropriately.
- Deep Product and Procedure Understanding: Develop and maintain a deep understanding of each of our main services and products including injectables, lasers, body sculpting, veins, aesthetician services, skincare, research, and proprietary combination treatments.
- Assist with Patient Retention and obtaining new patients.
- Other Duties as assigned.
WORKING CONDITIONS:
Must be able to work with very minimal supervision in a normal medical and office environment with minimal exposure to dust, noise, etc., and be able to lift 25 - 50 pounds.
Job Type: Full-time
Pay: $27.00 - $30.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- cosmetic dermatology or plastic surgery office: 1 year (Required)
- Sales: 1 year (Required)
Ability to Commute:
- San Diego, CA 92121 (Required)
Ability to Relocate:
- San Diego, CA 92121: Relocate before starting work (Required)
Work Location: In person
