About Us

At Prenuvo, we are on a mission to flip the paradigm from reactive "sick-care" to proactive health care. Our award-winning whole body scan is fast (under 1 hour), safe (MRI has no ionizing radiation), and non-invasive (no contrast). Our unique integrated stack of optimized hardware, software, and increasingly AI, coupled with the patient-centric experience of our clinics across North America, have allowed us to lead the charge against "we caught it too late again." Prenuvo operates preventative screening clinics in Vancouver, Silicon Valley, Dallas, Houston, Boca Raton, Minneapolis, Los Angeles, New York City, Buffalo, Bethesda, Chicago, and Atlanta, with more clinics in North America and internationally in the next 2 years.

We are looking for a Part-Time Patient Care Concierge to join our San Diego team! Our ideal candidate is a team-player and natural problem-solver. They are able to bring genuine compassion and their sharp attention to detail to care for real people each day.

Our clinic operating hours will be determined by the demand in this location's area - we will be open Monday to Sunday, subject to change. This role will require scheduling for weekday, weeknight, and weekend shifts as needed. It is an on-site, permanent position. This is a location-specific role that will occasionally require the candidate to cover shifts within a 45-minute notice.

Help reshape the world through proactive healthcare while working with cutting-edge technology and high performing teams with deep expertise - join us to make a difference in people's lives!

What You'll Do

As a Patient Care Concierge, you will be responsible for managing patients from the moment they are booked to the time they receive their post-scan follow up - ensuring their journey is smooth and they feel well-taken care of. Our patients' wellbeing is our top priority!

The stages of our Patient Experience are outlined alongside the corresponding role responsibilities below:

Patient Support

Phone, Email, In-person
Pre-scan questions (e.g., helping with medical intake form, giving directions, parking)
Post-scan questions (e.g., when they will receive their report, how to schedule consultation call)
Issue identification, troubleshooting and reporting

Pre-scan Patient Outreach

Appointment Reminders
Safety and Health/Medical intake form completion status reviews and reminders prior to arrival

Patient Arrivals & Intake

Technologist communication
Identity verification
Payment processing/verification
Health Practitioner Verification
Contact details
Report distribution method(s)
Medical intake form assistance
Prescription protocol and policies
Patient orientation/preparation
Set scan expectations
Provide report access instructions
Assist with app installation issues

Patient Scan Preparation

Escort to change room and scan instructions
Technologist communication

Patient Post Scan Support

Reiterate next steps and what to expect
Patient follow ups and requests
Booking follow up scans
Satisfaction survey
Calls informing report availability
Assisting with Nurse Practitioner consultation call scheduling
Asking for referrals and review
Report distribution
Coordinating with Health Practitioners
Amplification of Patient Experience

Clinic Maintenance and Inventory

Monitor and maintain the cleanliness and organization of the reception area, changing room, and administrative front desk/ workspaces, break room, scrub room, snack area.
Keep track of office supplies, order new stock when necessary, and ensure office equipment are functioning properly.
Efficiently organize new shipments of stock/supplies.
As required

Sales Support

As required

What You'll Bring

You're self-aware and open-minded - functioning with a high level of emotional intelligence and an inclusive approach
You're reliable and self-motivated - excited by fast-paced work, and are able to work well under pressure
Industry experience in customer support, service, and success is an asset
Strong interpersonal skills - ability to communicate in a professional and courteous manner with patients, coworkers, management, and medical professionals
Excellent written and verbal communication skills - interpersonal and collaborative skills
Professionalism - personifying as the welcoming face of our clinics and services
Understanding and exhibiting a high emphasis on patient privacy and confidentiality
Exceptional time management skills, exhibiting sound judgment, and the ability to multi-task is paramount
You're passionate about the Prenuvo mission - you will be able to make an impact with your work as we are constantly evolving and implementing improvements

Our Values

First: we are Pioneers

Transforming healthcare requires divergent thinking, bias for action, disciplined experimentation, and consistent grit and determination to maintain momentum. This journey is as challenging as it is rewarding.

Second: we are Platform-Builders

We're always building foundations that allow us to achieve tomorrow more than we did today. We never lose sight of what's ahead – in a mindset of ownership and duty to our mission.

Above all: we are Patients

We could all be the next person who walks through our very doors, seeking clarity or peace of mind. We are proud of our impact on our patients' lives, and we won't stop till everyone can benefit from our work.

What We Offer

An avenue to make a positive impact on people's lives and their health
Growth opportunities are at the heart of our people journey, we're doing big things with bright minds - there is no single path to success, it can be shaped along the way
Building strong relationships is at the core of everything we do - our team gets together each week to connect, share, and socialize
The wage for this role is $28.27 per hour depending on experience in local currency

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

As part of the hiring process, successful candidates will undergo a background check in compliance to applicable federal and state rules.

Please be advised that official communication from our recruitment team will only come from our authorized domain [prenuvo.com]. If you are contacted by a recruiter, please ensure their email address ends with @prenuvo.com. We do not use third-party recruitment services or any other email domains for hiring purposes. If you receive communication that you believe to be fraudulent, please report it immediately to jobs@prenuvo.com.

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Patient Care Concierge - Part Time