Position: Rock Star Patient Care Coordinator & Plastic Surgery Sales, 3+ Yrs Exp
Are you outgoing with exceptional communication skills and a knack for developing relationships with future and current patients?
Are you performance driven with a successful proven record in aesthetic sales?
If any of this describes you, then you just might be the person we’re looking for.
The 77 Plastic Surgery team is growing!
We are looking for a Rock Star Patient Care Coordinator & Plastic Surgery Sales person to help our patients look and feel their best using our award-winning cosmetic services and products.
Details below…
Who is 77 Plastic Surgery?
77 Plastic Surgery is a San Francisco boutique, upscale, private medical practice specializing in aesthetic surgery and medical spa treatments. We are on a mission to help one million people feel beautiful inside and out by the year 2050.
You can read more at www.77plasticsurgery.com/why-us.
Role Overview
The Patient Care Coordinator at 77 Plastic Surgery is a foundational role for the business. You will be on the front lines helping women and men from all of the world look and feel their best through safe, proven, and transformational nonsurgical and surgical cosmetic services. You will be directly responsible for selling a comprehensive suite of nonsurgical and surgical cosmetic treatments. Success in this role is measured by achieving and exceeding monthly sales goals and by staying ahead of weekly, monthly, and quarterly metrics.
Responsibilities include:
· Use a consultative selling approach with prospects and patients to identify ways we will help them achieve the look of their dreams in the next 3 to 12 months.
· Conduct one-on-one beauty strategy sessions, both virtually and in-office, and influence patients to take action
· Uncover and deliver on patient’s needs, adding significant value through the patient journey
· Drive revenue across hundreds of patient accounts simultaneously, each at different stages of the sales cycle
· Take an entrepreneurial approach to managing your own opportunities by prospecting for leads, setting your own appointments, generating referrals, networking, and conducting marketing planning to develop and maintain your pipeline
· Partner with appointment setters to schedule strategy sessions and office consultations
· Provide status of leads and opportunities on a weekly basis to ensure response times and report on lead quality to marketing team to assist with lead source optimization
· Effectively manage inbound leads by working collaboratively with internal partners to drive revenue
· Provide patient education, coordination, and scheduling for plastic surgery procedures
· Assist physicians and staff in coordinating patient care
· Function as primary liaison between patients, staff, and physicians.
· Provide a raving fan experience to every prospect and patient, every day.
· Proactively improve performance through coaching and feedback provided by management
· Ability to roll up your sleeves with a can-do attitude and the willingness to do whatever it takes to help the business succeed, even if it’s outside of your job description
Requirements
Who you are:
· 3+ years of demonstrated success in a fast-paced, consultative plastic surgery or aesthetic sales environment. Prior experience in Plastic Surgery, or a similar role in Dermatology or a Medical Spa required!
· Master influencer with unstoppable mindset and is exceptionally driven
· Passion to hunt, educate, and sell to consumers dissatisfied with their appearance
· Strong ability to identify a business challenge and provide solutions
· Outstanding verbal communicator and active listener with strong emotional acumen
· Experience managing accounts with an online CRM (Hubspot, or similar)
· Team-oriented with the desire to develop lasting professional relationships
· Have the ability to learn and apply new concepts quickly
· Excellent verbal and written communication skills – no fear of the phone, of Zoom, or live meetings, or writing emails
· Hungry to rapidly grow your career and provide immediate impact starting on day one
· Bachelor’s degree preferred
Compensation
This role comes with a base salary, plus commission, and benefits outlined below.
Job Type: Full-Time
Job Hours: Onsite Monday to Friday, typically 8:30a to 5:30p. The successful Patient Counselor may have to work selectively after hours to ensure that deals are closed and that the patients are fully taken care of.
Compensation: $60,000 - $125,000+, depending on performance.
Benefits
Full-Time employees are eligible for benefits:
· 15 days of PTO per year (pro-rated based on hire date)
· 401K Plan with Company Matching (after 1 year)
· Paid Holidays
Additional benefits:
· Discount towards cosmetic products and services (after 1 year)
· Emphasis on your learning and development
· Family-knit culture and community
Location and Start Date
This position is on-site at beautiful, state-of-the-art office in the Hayes Valley district of San Francisco, 3 blocks away from BART, MUNI and the freeway. No remote work.
You would start as soon as possible.
Who You Will Be Working With:
As Patient Care Coordinator, you’ll be reporting to the Practice Manager and Founder. You will be working with a close-knit team of beauty ninjas.
Why You Might Be Excited About Us:
· Like us, you believe that beauty has the power to elevate and transform, and you’re excited about our mission to help everyone feel great in their own skin.
· Like us, you enjoy serving others, and you find caring for patients more energizing and fulfilling than stressful. You genuinely enjoy supporting others through very personal and intimate journeys.
· Like us, you enjoy driving new prospects and making direct contributions to the company’s success and mission.
· Like us, you crave the idea of “owning a number” and having objective proof of your value to the team
· Like us, you have a hunger to making raving fans out of every patient whose life you have the opportunity to touch.
Why You Might NOT Be Excited About Us:
· We’re a small business (<10 people), so if you like more hierarchy and levels of management in a bigger company, this role isn’t for you.
· We serve patients. Patients can be demanding, needy, afraid, even upset or unreasonable. You need to enjoy helping people from all walks of life and in all sorts of emotional states, so if you are not a compassionate or empathetic person, this probably isn’t the job for you.
· We deal with beauty and healing, but also potential pain and suffering, so the stakes are high. You need to committed to seeing the details through for every patient, every time. If you are not detail oriented, this probably isn’t the job for you.
· We don’t have it all figured out. As a bootstrapped, family owned, small business, there are many areas of the company where we’re still “building the rocket on the way up.” So, if you require a tested and proven playbook to perform every aspect of your job, then this probably isn’t the place for you.
· We work really, really hard. Everyone on the team is extremely mission-driven, and works incredibly hard to achieve our “comfortably-uncomfortable” goals. While we DON’T believe in working weekends or pulling “alnighters” as a normal course of business, if you want a cushy, 40-hour per week job, you probably won’t like it here.
· We change our minds, pivot fast, and embrace change when change is needed. We aren’t flakes, nor do we seek chaos for chaos’s sake. But we WILL shift projects and priorities when presented with new data, so, again, if you need to work at a company that “has it all figured out,” we’re not the place for you.
· We don’t micro-manage. This is not the kind of job where you show up and we tell you exactly what to do every day. We need people who can manage their own calendar and who aren’t afraid to Google something if they don’t know how to do it. In other words, if you need to know EXACTLY what you will be doing every hour of the day, week over week, we’re probably not a good fit.
Application Requirements
If everything about this role resonates, you’ve got the skill set and the mindset for the role, and we would love to hear from you!
To apply:
1/ Send us your Resume or LinkedIn profile
2/ Share a 1-2 minute video telling us why YOU should be our next Patient Care Coordinator
All staff are required to be vaccinated against COVID-19. All visitors are screened for COVID-19 symptoms, and all staff and visitors must wear masks indoors.
Work Remotely
Job Type: Full-time
Pay: $60,000.00 - $125,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Paid time off
Schedule:
Experience:
- plastic surgery sales: 2 years (Preferred)
Work Location: In person
