Applicants must possess relevant experience; applications from candidates without experience will not be considered.
Our practice is seeking an EXPERIENCED Front Desk Coordinator/Patient Care Concierge to direct patient care for our busy, well-established boutique aesthetic medical practice located in Mill Valley. The position is currently full-time, 40 hours per week, however part-time (32 hours) is negotiable for the right candidate.
The practice philosophy at Inner Image is The Art of Beauty, which describes our focus on achievable, natural results that provide a more rested appearance, a rejuvenated healthy glow, and a greater sense of well-being. We offer an innovative menu of advanced cosmetic and wellness treatments utilizing the latest in technology, equipment and skin care products. This is a unique opportunity to join a state-of-the-art aesthetic practice, offering a wide variety of cutting-edge treatments for both skin, body, and feminine rejuvenation.
As a Front Desk Coordinator/Patient Care Concierge you will be welcoming clients, coordinating their schedules, and assuring a warm experience for them throughout their time with Inner Image. We’re looking for a kind and friendly individual who is experienced in the medical field and passionate about the patient’s experience, coordinating care plans, and selling skin care. We have a fantastic and loyal client base that we work with to achieve their aesthetic goals. The ideal candidate not only strives to meet our clients’ needs but also enjoys taking a key role in administrative tasks such as software utilization, inventory control, protocol implementation, and operational flow.
Summary of Job Responsibilities:
- Create a welcoming, professional front-office experience, beginning with a patient’s introduction to our practice through telephone and online interaction, reception and welcoming, new patient intake, appointment scheduling, check-out processing, retail sales, online sales, prescription processing, and education.
- Knowledgeably educate patients on treatment expectations, pre-treatment, and post-procedure care.
- Demonstrate superior interpersonal and customer service skills to manage daily challenges in a busy practice and build long-term relationships with patients and other team members.
- Oversee client education through our digitized Patient Concierge system that provides detailed treatment planning and follow-up for ongoing coordination of care.
- Manage scheduling, patient information, transaction processing, and point of sale, both in person and online.
- Manage various computer software platforms for patient management, sales, and financial planning.
- Attend all in-house training and continued education opportunities.
Essential Skills & Abilities:
- Excellent interpersonal and communication skills.
- Technologically savvy and proficient in Word, Excel (basic), Outlook and Microsoft Teams.
- Must have advanced knowledge of practice software systems used for booking, electronic medical records (EMR systems), sales and inventory management, and client education. Experience with the software systems and strong computer skills is preferred to navigate our software programs: TouchMD, SpaKinect, DermPro, Nextech, and Demandforce.
- Ability to work both independently and as a collaborative team member
- Exceptionally well-organized and detailed oriented.
- Understand provider to patient flow and anticipate provider’s and medical assistant’s next steps to the best of their ability.
- Problem solving and analytical skills.
- Exceptional customer service skills with positive friendly upbeat demeanor.
- Commitment to patient confidentiality and non-judgment.
- Possess a strong work ethic, dependable and flexibility of tasks.
- Self-starter, independent, and thrives in a busy environment.
- Commitment to continual improvement and learning.
- Knowledge and interest in beauty, cosmetic/aesthetic treatments, and skincare.
- Comply with all HIPPA regulations and client confidentiality.
Education and Experience:
- College graduate or equivalent years of work experience in the field.
- 3 years of work experience in a medical setting is preferred, however the right candidate may be considered with less than 3. This is not an entry level position and candidate must be a self-starter who is able to work proficiently and independently.
Work Hours:
General Hours: 8-hour day M-F ranging between 8:30am-6pm depending on practice needs. Some flexibility is available for the right candidate.
We are closed on weekends and holidays, and typically the week between Christmas and New Year’s Eve.
Compensation and Benefits:
The practice offers competitive compensation based on experience. Benefits package includes generous employee discounts and a potential for earning a semi-annual bonus. Medical benefits with a contribution is available to employees working a minimum of 32 hours per week. Work hours are subject to office hours and patient schedules with minimal overtime upon occasion. No weekend or on-call requirements. Additional benefits to be discussed upon hiring.
If selected for an interview, candidates will be asked to demonstrate technical skills. In addition, candidates will be asked to provide business references (beyond verification of employment). Employment offers are contingent upon meeting standard requirements for working in a medical practice such as successful background check, I-9 verification, TB testing and Hep B immunization (or waiver) and COVID19 vaccination (booster required).
We are an equal opportunity employer.
Supplemental pay
Work location
COVID-19 precautions
We follow all CDC and state of California COVID-19 health protocols. All clients and employees are required to wear KN95 masks. All employees must be fully vaccinated (including booster). COVID19 Policies and Procedure Agreement to be signed on hiring date. Thorough and detailed sanitization for treatment rooms and equipment is enforced.
Job Types: Full-time, Part-time
Pay: $32.00 - $40.00 per hour
Expected hours: 32 – 40 per week
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Medical Specialty:
- Dermatology
- Plastic Surgery
Schedule:
Ability to commute/relocate:
- Mill Valley, CA 94941: Reliably commute or planning to relocate before starting work (Required)
Ability to Relocate:
- Mill Valley, CA 94941: Relocate before starting work (Required)
Work Location: In person
