FRONT DESK RECEPTIONIST SPA CONCIERGE
Palm Beach Gardens, Florida
POSITION OVERVIEW:
The Spa Receptionist/Concierge requires an energetic, service-oriented individual with an affinity for hospitality in a luxury setting. Their purpose is to assist the Member in their spa experience while ensuring all service and facility standards are met. This person must be enthusiastic, friendly and accommodating.
RESPONSIBILITIES:
- Greet all members with a friendly and professional demeanor.
- Answer phone, emails, check-ins/outs, and the spa’s front desk operations.
- Take and relay messages
- General administrative and clerical support
- Tidy and maintain reception & retail areas
- Booking and scheduling appointments
- Comprehensive knowledge of the operating procedures based on SOP’s.
- Deliver excellent guest service
- Assist stylists and technicians with various tasks to ensure a smooth and efficient operation of the spa
- Assist in inventory management by monitoring and replenishing spa products.
- Provide information about services and facilities via phone, mail or in person.
- Ensure accuracy of all transactions and paperwork
- Stocking, cleaning, organizing
- Inform guest about specials, and featured items and services.
- Perform all side work as assigned
- Cleans and maintain on a daily and by use basis.
QUALIFICATIONS:
- High School diploma
- Receptionist experience is a plus
- Knowledge of computers and relevant software applications
- Maintain a warm and friendly demeanor at all times.
- Must be able to effectively communicate both verbally and written, with all guests in an attentive, friendly, courteous manner.
- Must be able to multitask and prioritize.
- Detail oriented.
- Maintain high standards of personal appearance and grooming.
- Must be able to maintain confidentiality of information.
- Must be able to show initiative.
- Perform other duties as requested by management.
ABOUT OLD PALM:
Old Palm Golf Club, located in Florida’s Golf mecca — Palm Beach County — and just minutes from the Atlantic Ocean, is a luxurious 651-acre Golf Club community with a highly regarded reputation as exclusively private and elegantly understated. While inside the community, Club Members experience a luxurious sanctuary and an ultra-private setting.
ABOUT THE SPA OPERATIONS:
The Spa is located in the newly built 20,000 square foot Lifestyle Center Building (LSC) adjacent to the Main Clubhouse. The LSC opened in January of 2024. Peacock and Lewis was the Architect and J. Banks Design the Interior Designer.
The Spa exhibits elegance and tranquility with its neutral color palate, accents of mixed metals of gold, brass and silver, add the perfect amount of warmth to the interior design. The tile selections throughout are one-of-a-kind along with the exquisite Philip Jeffries wallpaper selections.
The Spa is all-inclusive, equipped with duo state-of-the-art Manicure stations and Pedicure thrones, a Private Hair Salon and Makeup Station. There are also two Spacious Facial Rooms with Geno Facial machine, Light Stem, Mag light Steamers and two Massage Rooms with oversized walk-in showers for scrubs and wraps. Members need not leave the Club.
Job Type: Part-time
Benefits:
Shift:
- 10 hour shift
- 4 hour shift
- 8 hour shift
Experience:
- Customer service: 2 years (Preferred)
Ability to Relocate:
- Palm Beach Gardens, FL 33418: Relocate before starting work (Required)
Work Location: In person
