ROLE:
Join our team at Mobile Injections as a Care Coordinator and Appointment Setter assisting our portfolio in acquiring and booking client appointments for aesthetic treatments.
The client Care Coordinator & Appointment Setter will play a crucial role in our client engagement and appointment scheduling process. This individual will be responsible for managing practice and client communications, confirming eligibility for treatments, booking treatments, and handling sensitive information. Additionally, the coordinator will work on nurturing leads to ensure clients are guided through the process to redeem their treatments.
RESPONSIBILITIES:
Client Communication:
◼ Call clients at their requested times to confirm eligibility for various treatments.
◼ Schedule and book treatments based on phone consultations.
◼ Handle sensitive client information, including credit card numbers for deposits, with the utmost confidentiality and compliance with data protection regulations.
Lead Management:
◼ Work through a list of leads, engaging with clients who have not booked a phone consultation.
◼ Nurture leads by following up with text messages and phone calls throughout the week.
◼ Aim to convert leads into scheduled appointments by providing detailed information and assistance.
Follow-Up:
◼ Ensure timely follow-up with clients to confirm appointments and answer any questions.
◼ Maintain accurate records of client interactions and updates in the scheduling system.
◼ Work closely with the medical spa team to ensure seamless client experiences.
◼ Communicate any client concerns or feedback to the relevant staff members.
◼ Work with growth team in strategizing ways to decrease no show rates to phone bookings and treatment bookings (your feedback and skillset is valued!)
RESULTS:
◼ Reach out to new leads who didn't book an appointment within 5 minutes in the opening hours.
◼ Book a minimum of 20 client appointments per month from the lead list.
◼ Maintain a conversion rate of at least 30% from lead to booked appointment.
◼ Ensure a high show-up rate at above 80% on booked appointments you make.
◼ Book a treatment + charge a deposit on phone calls.
◼ Keep the CRM system 100% updated by the end of every day.
REQUIREMENTS:
◼ Bachelors or College degree (with focus in health & wellness preferred)
◼ Previous experience in a similar role, preferably in a medical or spa setting.
◼ Excellent communication and interpersonal skills.
◼ Strong organizational skills and attention to detail.
◼ Ability to handle sensitive information with discretion.
◼ Proficiency in using scheduling and CRM software.
◼ Ability to work independently and as part of a team.
◼ Strong follow-up skills and persistence in lead nurturing.
LOCATION:
◼ Remote - United State
◼ Throughout standard US hours.
AVAILABILITY:
◼ Part-Time/Full-time up to 40 hours/week
◼ 5 - 8 hour shift Sunday - Saturday (set own schedule)
◼ Throughout standard US hours.
COMPENSATION:
◼ $10 for every booked appointment you make from phone consults requested by clients.
◼$20 for every booked appointment you make from our lead list.
◼ $25 for every membership/package sold.
◼ $30 from non-leads; i.e., social media, word of mouth.
BENEFITS:
◼ Competitive salary.
◼ 1099.
◼ Opportunity to work in a dynamic and growing industry.
◼ Professional development and training opportunities.
◼ Friendly and supportive work environment.
Job Types: Full-time, Part-time, Contract
Pay: $30.00 - $60.00 per hour
Expected hours: 15 – 40 per week
Shift:
Supplemental Pay:
- Bonus opportunities
- Commission pay
Application Question(s):
- Provide your social media links
- Describe your experience for this role.
Experience:
- Medical Spa customer service: 3 years (Required)
Work Location: Remote
