The Role
We are currently looking for a Guest Concierge to join our amazing team! In this role, you will work closely with Nurse Practitioners and the Guest Experience Manager, contributing to our mission of delivering exceptional patient outcomes and customer service. The ideal candidate will possess a passion for customer service , teamwork, a commitment to learning an This is based out of Columbus OH in our Westerville and Grandview offices.
Benefits
- Flexible PTO
- Paid Holidays
- Free & Discounted Aesthetic Services (averaging $10,000 a year)
- Medical, Dental, and Vision coverage
- 401K match
- Company-paid Short and Long-Term Disability
- Voluntary Life Insurance
- Hands-on Training
- Opportunity to grow within the company
- Supportive and engaging leadership
Responsibilities
- Demonstrate superior knowledge of Face Forward Aesthetics’ key service offerings and assist guests via phone, email, and in person.
- Navigate systems and applications to document guest interactions, generate leads, and contribute to customer base growth.
- Manage follow-ups with previous guests who have shown interest in our services.
- Update the guest schedule throughout the day, provide updates on any last-minute changes, and resolve scheduling issues with the Guest Experience Manager.
- Provide administrative support to ensure efficient office operations and a functional, presentable environment.
- Maintain a high level of engagement with FFA staff across all locations.
- Occasional travel within your market area may be required.
- Perform other duties as assigned.
Qualifications
- High School Diploma or GED required.
- 1+ years of professional experience in a relevant field required; experience in a medical setting or retail preferred.
- Self-motivated with a solution-oriented mindset.
- Proficient in using computer systems and applications.
- Experience with Microsoft Excel preferred.
- Strong attention to detail and outstanding organizational skills.
- Excellent communication skills and a passion for building relationships.
- Entrepreneurial spirit with the ability to manage multiple tasks in a fast-paced environment.
About Us
Face Forward Aesthetics is a multi-modal aesthetic medicine practice with locations in Columbus, Cleveland, Cincinnati, Dayton, Pittsburgh, Toledo, Indiana, and Las Vegas. We specialize in select service offerings, dedicated to helping our patients achieve their goals through the highest quality treatments delivered in the safest manner possible. All procedures are performed in-office by our board-certified Nurse Practitioners, ensuring exceptional care from our committed team. Our focus on providing a best-in-class experience is at the heart of everything we do.
To Apply: Apply directly through Indeed. Uploading resume encouraged.
No calls or walk-ins to the center, please.
To learn more about Face Forward Aesthetics, visit our website at www.ffaesthetics.com.
Face Forward Aesthetics is an Equal Opportunity Employer
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Shift:
Application Question(s):
- Have you had a chance to review the salary and ensure it is within your expectations?
- What attracted you to the Guest Concierge position at Face Forward Aesthetics, and what do you believe sets you apart from other candidates?
Willingness to travel:
Work Location: In person
