Medical Spa Manager

Confidential • Full-time • Newport Beach, CA, US • $60k - $90k / year • 2m ago

Job Overview
We are seeking a dynamic and experienced Spa Manager to oversee the daily operations of our medical skin clinic. The ideal candidate will possess strong leadership skills and a passion for providing exceptional customer service. This role requires a blend of sales management, organizational abilities, and financial acumen to ensure the spa runs efficiently while delivering an outstanding experience for our clients.

Responsibilities / Skills and Qualifications:

Experience in the medical spa or healthcare industry is preferred 3+ years
Strong leadership and communication skills.
Knowledge of medical spa services, treatments, and compliance regulations.
Proficient in business management software and tools.
Oversee daily operations and ensure the practice runs smoothly.
Implement and monitor standard operating procedures.
Help hire, onboard, train, and supervise staff, including aestheticians, nurses, and administrative personnel.
Conduct performance evaluations and provide ongoing training and development.

Financial Oversight:

Manage budgets, monitor expenses, and track financial performance.
Develop pricing strategies for services and products.

Customer Service:

Ensure high levels of customer satisfaction by addressing client needs and concerns.
Implement and maintain client feedback systems.

Compliance and Safety:

Ensure the facility complies with all health and safety regulations and industry standards.
Maintain accurate medical records and patient confidentiality in accordance with HIPAA.

Marketing and Promotion:

Develop marketing strategies to attract and retain clients, including social media and local outreach.
Plan and coordinate promotional events and special offers.

Inventory Management:

Manage inventory of products and supplies, ensuring adequate stock levels.
Coordinate with vendors for the purchase of equipment and supplies.

Collaboration with Medical Professionals:

Work closely with overseeing physicians and other medical professionals (brand representatives) to ensure quality care and treatment outcomes.
Stay updated on new treatments and trends in the medical spa industry.

Reporting and Analysis:

Analyze business performance metrics and prepare reports for stakeholders.
Identify areas for improvement and implement changes to enhance operational efficiency.
Annual tax filing and all other state/board compliance dues

Client Relationship Management:

Build and maintain relationships with clients to foster loyalty and retention.
Develop personalized service offerings based on client preferences and feedback.

Join our ABA team as Office Manager where you can make a difference in the wellness journey of our clients while leading a dedicated team!

Job Type: Full-time

Pay: $60,000.00 - $90,000.00 per year

Benefits: