Position: Studio Manager
Hours: Full Time
Pay: Competitive Salary based on experience
Location: New York
About Joanna Czech: Joanna Czech is a dynamic, growing, company, which started under the leadership of Joanna Czech and evolved into a prominent brand comprised of 3 Studios (New York and Dallas), a skincare company with a strong in-house creative process, a direct sales force for our luxury wholesale partners, and an apprenticeship program for newly graduated beauty candidates keen to learn alongside one of the world’s most well renowned A-list estheticians.
Our intimate Studios are imbued with a sense of understated luxury, and our teams take great pride in maintaining the highest standards of excellence. The client experience is at the heart of everything we do.
Position Summary:
Responsibilities:
We are actively seeking a Studio Manager for our NY Studio location to manage and oversee the overall daily operations of the business. The role of Studio Manager is to actively manage all operations in Studio, including, but not limited to:
- Client experience (i.e. studio environment, all appointment scheduling, point of sale interaction, etc.).
- Manage front desk operations (handle all phone and email inquiries, gather and manage all new and existing client information).
- Manage and coordinate Studio team scheduling.
- Monitor and adjust all retail inventory (to include merchandising) and Studio supply levels (assessing retail product inventory and treatment room supply levels to reorder accordingly).
- Maintain a clean and orderly Studio at all times (i.e. retail space/reception area, bathroom, kitchen, laundry, treatment rooms).
This position serves as the main point of contact with our clientele, both in Studio and in person. The Studio Manager maintains relationships with all product and equipment vendors and serves as support as needed to all other roles in the Studio.
The Studio Manager must be detail-oriented, organized, able to prioritize and multitask, work well independently, assertive but personable, remain calm under pressure, comfortable with delegating and managing, and confident in interactions with walk-in clients. The Studio Manager must also remain calm under pressure and be professional and discreet at all times as this position interacts frequently with high-profile clientele.
The Studio Manager manages all treatment scheduling and must be familiar with scheduling systems and managing multiple ever-changing schedules. An important part of this role is being knowledgeable of all retail products in order to answer questions and make product recommendations. The Studio Manager is also encouraged to make recommendations and implement ideas to improve the client experience in Studio.
The Studio Manager must have inventory experience as well as experience with business targets and goals. The Studio Manager will be expected to analyze retail inventory in-Studio, to make suggestions, and to suggest strategies to clear stagnant inventory.
Luxury retail experience in a high-end luxury beauty environment and managerial experience is highly recommended. Attention to detail and a hands-on attitude is appreciated.
Qualifications:
- College degree preferred or equivalent experience.
- Luxury Retail Experience.
- Ability to work flexible days and hours, weekends and holidays as needed.
- Excellent communication, leadership, and organizational skills.
Necessary Skills Include:
- Must be a leader with a ‘can-do’ attitude and be an independent self-starter
- Strong organizational skills
- Detail-oriented
- Reliable and meets deadlines on time
- Professional and Discrete
- Luxury Retail Experience
- Natural Problem Solver
- Maintain a comprehensive awareness and understanding of all products, treatments, and in house brands
- Outstanding in retail sales, goal-oriented
- Passionate about delivering an exceptional client experience
- Maintain a professional appearance at all times
- Ability to work flexible days and hours, weekends and holidays as needed
- Be positive, upbeat, and affable
As a company and a brand, we value:
- Kindness
- Quality
- Productivity
- Dependability
- Customer Service
- Adaptability
- Ownership
- Teamwork
- Urgency
Compensation:
Benefits:
- Medical, Dental, and Vision insurance
- 401(k)
- Employee assistance program
- Life insurance
- Paid time off
Job Type: Full-time
Pay: $75,000.00 - $95,000.00 per year
Work Location: In person
