About Us:
Dash Medical Spa is a premier destination for non-surgical aesthetic treatments. We pride ourselves on providing the highest level of service and care to our clients, helping them feel their best. We are seeking a professional, organized, and friendly Front Desk Coordinator to be the first point of contact for our clients and assist with day-to-day administrative tasks.
Job Overview:
As the Front Desk Coordinator, you will play a vital role in creating a welcoming environment for our clients, managing appointments, and providing administrative support to our team. This role is ideal for someone who is highly organized, detail-oriented, and enjoys interacting with clients in a fast-paced, professional setting.
Key Responsibilities:
- Greet clients warmly and ensure a positive experience from start to finish.
- Answer phone calls and respond to emails in a professional and timely manner.
- Respond to inquiries about treatments, services, and promotions via phone, email, and online platforms.
- Schedule and confirm client appointments.
- Maintain client records and assist with data entry in our management software.
- Process payments, manage the point-of-sale system, and maintain financial records.
- Assist with product sales, including providing information on skincare products and treatments.
- Keep the front desk and reception area clean, organized, and professional.
- Coordinate with the clinical and management teams to ensure smooth daily operations.
Qualifications:
- High school diploma or equivalent.
- Prior experience in a receptionist or front desk role, preferably in a spa or medical setting.
- Excellent verbal and written communication skills.
- Strong organizational skills and attention to detail.
- Proficiency with office software and scheduling systems.
- Professional appearance and demeanor.
Benefits:
- Competitive hourly wage.
- Employee discounts on treatments and skincare products.
- Opportunities for growth within the company.
- A supportive and team-oriented work environment.
Additional Information:
We offer a strong bonus program based on lead conversion, in addition to base pay. We are looking for someone who is proactive, organized, and capable of handling multiple tasks effectively, especially in managing and following up with client inquiries.
PLEASE NOTE: All applications are processed online, and we kindly ask that you do not call the office. Rest assured, we will review all applications in a timely manner. Thank you for your understanding and cooperation!
Job Types: Full-time, Part-time
Pay: $20.00 - $25.00 per hour
Expected hours: 25 – 35 per week
Benefits:
- Employee discount
- Paid time off
Schedule:
Application Question(s):
- What is your experience with handling new inquiries? Please describe your approach to responding to client inquiries in a timely, professional manner. Include any experience you have in qualifying leads, providing information, and following up to ensure client satisfaction.
- What scheduling or CRM (customer relationship management) software have you used in past roles? How comfortable are you learning new systems?
Experience:
- Customer service: 2 years (Required)
Work Location: In person
