Front Desk Concierge
Responsibilities:
As our Concierge, you are the first point of contact for our clients and a representative of our brand and image. Must have exceptional customer relations skills and make each client feel special and valued. Will greet all incoming clients and manage all appointment scheduling, follow ups, client inquiries and special accommodations.
Assist with sales by providing new and existing clients with information, results, and suggestions to help clients reach their aesthetic goals. Foster and nurture positive relationships with clients. Ensure all procedures, practices, client interactions, and environmental factors.
Unequivocally promote and achieve a favorable client experience. Initiate and foster all business development leads and referral sources. Must be punctual and arrive in the office 30 minutes prior to the arrival of the first client each day.
This position will report directly to the Medical Director.
Essential functions include, but are not limited to, the following:
● Interacting with clients in a friendly and professional manner.
● Checking clients in and out of their appointments, taking care of payments.
● Answer phones, text messages, emails, DMs and other inquiries and schedule client appointments.
● Master a basic understanding of each service offering.
● Upsell new areas/services to current clients in order to hit individual monthly targets.
● Maintain client confidentiality at all times.
● Assist clinical team with client intake and client flow, including (but not limited to): new client registration, questionnaire completion, consenting, photos for EHR, room placement, etc.
● Assist with local marketing events as needed.
● Assist with business development including outreach to local businesses or potential referral sources. Create a schedule for visiting and maintaining contact with referral sources. Nurture leads and act as primary contact to facilitate referrals.
● Confirmation and follow up calls/emails/messaging. Follow up with all clients post- treatment to review results, ensure client satisfaction and encourage them to review/recommend Vital Aesthetics.
● Ordering office supplies.
● Ensure that med spa is neat, organized and client-ready at all times.
● Other duties as assigned.
Qualifications:
● Exceptional client experience skills.
● Must be experienced with social media creation and comfortable with social media
presence
● 1 years of customer service experience preferable, will train the right person
● Ability to multitask, use personal judgment, utilize strong decision making, analytical and follow-up skills
● Proficient with personal computers and contemporary software applications.
● Exceptional interpersonal and communications skills (verbal and written), strong ability to influence and build rapport
● Strong guest service orientation
● Must be reliable
● Rapid learner with the ability to grasp concepts and protocols
● Must maintain a high attention to detail.
Compensation DOE
This job is part-time based on the needs of the business, potential for full-time
Complimentary and Discounted Aesthetic treatments after 90 days of employment.
Job Type: Part-time
Pay: $18.00 - $23.00 per hour
Expected hours: 8 – 32 per week
Benefits:
Schedule:
- Afternoon shift
- Day shift
- Monday to Friday
- Morning shift
- Weekends as needed
Application Question(s):
- Please include the names and contact information for two references.
- Please record and email a video to front desk.vitalaesthetics@gmail.com detailing the reasons you'd like to work at Vital Aesthetics.
Experience:
- Customer service: 1 year (Required)
Work Location: In person
