Neuro Wellness Spa is recruiting a Therapy Front Office Assistant for a full-time position.
Since 2009, Neuro Wellness Spa’s dedicated, knowledgeable and compassionate team has worked to ensure our patients receive the highest quality, most comprehensive mental healthcare possible. As a premier provider of rTMS, Therapy and psychopharmacology, Neuro Wellness Spa continues to expand throughout Southern California with locations in Manhattan Beach, Torrance, Long Beach, Santa Monica, Beverly Hills, Westlake Village, Pasadena, Brea, Marina Del Rey and Encino.
Position Overview:
We are seeking a reliable, friendly, and organized Front Office Receptionist to join our Therapy team at Neuro Wellness Spa. As the first point of contact for our clinic, the Front Office Receptionist plays a crucial role in providing exceptional customer service and administrative support to our patients and staff. The ideal candidate is highly organized and able to manage prescriber schedules; establish, update and maintain all client databases; and schedule appointments. We are looking for a friendly person who puts our patients at ease and enjoys building relationships with the team.
Key Responsibilities:
- Welcome patients as they contact the office personally or by telephone, and explain the services available, payment categories, and billing procedures
- Answer multiple phone lines; directs calls and takes messages as needed
- Verify patient information and insurance eligibility;
- Direct patients to complete forms and processes related to intake and ongoing therapeutic care in DrChono HER
- Facilitate internal referrals to therapy in Salesforce CRM
- Inform providers of no shows and cancellations
- Schedule appointments or follow-up appointments for therapy clients using DrChrono EHR
- Contact bumped patients and reschedule appointments as appropriate
- Perform various front-office duties in a fast-paced, customer-oriented clinical environment, as assigned
- Maintain clinic patient flow, balancing registration requirements and documents, patient appointment times and non-appointment activities.
- Maintain work area and lobby in neat manner
- Any other duties assigned by the supervisor.
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DEI Statement:
The Company is dedicated to creating a workplace that values and respects every individual. Our commitment to diversity, equity, and inclusion drives us to foster an environment where all backgrounds, perspectives, and experiences are welcomed and valued. We believe that a diverse team enhances our ability to innovate and serve our community effectively. We strongly encourage applicants from all walks of life to apply and join us in our mission to make a positive impact.
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Job Type: Full-time
Pay: $21.00 - $24.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- No weekends
Application Question(s):
- What EHR/EMR systems have you used?
- Why mental health?
Education:
- High school or equivalent (Required)
Experience:
- Phone etiquette: 2 years (Required)
- Medical receptionist: 2 years (Required)
- Appointment scheduling: 2 years (Required)
- Microsoft Excel: 1 year (Required)
- Microsoft Word: 1 year (Required)
- Customer service: 3 years (Required)
- EMR systems: 1 year (Required)
Language:
Ability to Relocate:
- Pasadena, CA 91106: Relocate before starting work (Required)
Work Location: In person
