Professional Objectives: To perform all aspects of the position with
precision and excellence, from Call Management, Check-in and Check-
out and beyond…. The objective is to deliver a lasting positive guest
impression leading to a great guest experience and high retention rate.
Each person within this department must oversee the Guest Relations
area and maintain the medi spa/spa boutique to assure a beautiful
presentation and profitability, and to maximize and achieve
department and individual revenue targets.
Position Activities and Responsibilities:
- Displays masterful knowledge of medi spa/spa experiences and menu
- Able to maneuver through the software program quickly and
effectively
- Accurately enters point of sale data
- Efficient at making reservations, check-in and check-out
- Familiar and knowledgeable with medi spa/spa boutique inventory
- Assists with merchandising and maintaining the medi spa/spa boutique
- Assists with inventory management and other organizational tasks
- Promotes medi spa/spa services and gift cards/certificates, advises on
gift selection, maintains accurate gift card sales data
- Provides gracious medi spa/spa tours to visitors that lead to sales
- Maintains a beautiful physical environment within the Guest Relations
area
- Great phone management skills
- Greets and checks guests in and out
- Facilitates effective workflow for technical team
- Maintains a polished professional image
- Assists other support team members when asked
- Attends all in-house training and commits to outside continuing
education
- Attends and participates in all general and team meetings
- Participates in all aspects of marketing/special events planning and
execution
- Prepares promotion presentation and display
- Mentors/trains new team members to help them grow
- Professional guest communication
- Maximize revenue generation for both treatments and retail
- Maintains a smile at all times
- Performs opening and closing duties
- Able to handle unsatisfied guests
- Monitors performance and achieve targets
- Asks for Social Media likes and testimonials
- Informs team members of cross-marketing opportunities
- Treat all team members professionally
Desired Qualifications:
- Experience in front line guest service (hospitality and retail highly
desired)
- High school diploma or college
- Computer skills and aptitude for mastering medi spa/spa software
- Good selling abilities
- Flexible schedule
- Professional image with gracious, warm, and genuine personality
- Skin care knowledge and understanding of the medi spa/spa menu
- Good organizational skills and follow-through
- Able to multi-task and improvise on the spur of the moment
Behavioral Characteristics:
- Strong guest service orientation
- Cheerful, upbeat personality
- Enjoys team environment and interaction with co-workers
- Excellent communication skills
- Flexible and cooperative
- High personal standards, good self-esteem
- High energy, able to work in fast-paced environment
- Good sense of time management
- Good sense of humor
- Self-motivated, driven and passionate about medi spa/spa
- Seeks out knowledge and enjoys learning/strives for professional
growth
Additional Abilities:
Knowledge and good skills in Medi Spa/Spa equipment/machinery:
Phone, fax machine, computer, copy machine, inventory tracking
equipment, credit card machines
Performance Measures & Expectations:
- Guest check-in process
- Guest check-out
- Call management – success rate
- Correctly and flawlessly implements the medi spa/spa program
- Professional team communication
- Strong contribution to the team and medi spa/spa
- Elegant image and appearance
- Maintaining boutique and managing inventory
- Work ethics
Job Types: Full-time, Part-time
Pay: $15.00 - $18.00 per hour
Expected hours: 32 – 40 per week
Benefits:
- Employee discount
- Flexible schedule
Schedule:
- 10 hour shift
- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Weekends as needed
Experience:
- Salon &/Or Medical Spa: 2 years (Required)
Shift availability:
- Day Shift (Required)
- Night Shift (Required)
Work Location: In person
