Professional Objectives: To perform all aspects of the position with
precision and excellence, from Call Management, Check-in and Check-
out and beyond…. The objective is to deliver a lasting positive guest
impression leading to a great guest experience and high retention rate.
Each person within this department must oversee the Guest Relations
area and maintain the medi spa/spa boutique to assure a beautiful
presentation and profitability, and to maximize and achieve
department and individual revenue targets.

Position Activities and Responsibilities:

Displays masterful knowledge of medi spa/spa experiences and menu
Able to maneuver through the software program quickly and

effectively

Accurately enters point of sale data
Efficient at making reservations, check-in and check-out
Familiar and knowledgeable with medi spa/spa boutique inventory
Assists with merchandising and maintaining the medi spa/spa boutique
Assists with inventory management and other organizational tasks
Promotes medi spa/spa services and gift cards/certificates, advises on

gift selection, maintains accurate gift card sales data

Provides gracious medi spa/spa tours to visitors that lead to sales
Maintains a beautiful physical environment within the Guest Relations

area

Great phone management skills
Greets and checks guests in and out
Facilitates effective workflow for technical team
Maintains a polished professional image
Assists other support team members when asked
Attends all in-house training and commits to outside continuing

education

Attends and participates in all general and team meetings
Participates in all aspects of marketing/special events planning and

execution

Prepares promotion presentation and display
Mentors/trains new team members to help them grow
Professional guest communication
Maximize revenue generation for both treatments and retail
Maintains a smile at all times
Performs opening and closing duties
Able to handle unsatisfied guests
Monitors performance and achieve targets
Asks for Social Media likes and testimonials
Informs team members of cross-marketing opportunities
Treat all team members professionally

Desired Qualifications:

Experience in front line guest service (hospitality and retail highly

desired)

High school diploma or college
Computer skills and aptitude for mastering medi spa/spa software
Good selling abilities
Flexible schedule
Professional image with gracious, warm, and genuine personality
Skin care knowledge and understanding of the medi spa/spa menu
Good organizational skills and follow-through
Able to multi-task and improvise on the spur of the moment

Behavioral Characteristics:

Strong guest service orientation
Cheerful, upbeat personality
Enjoys team environment and interaction with co-workers
Excellent communication skills
Flexible and cooperative
High personal standards, good self-esteem
High energy, able to work in fast-paced environment
Good sense of time management
Good sense of humor
Self-motivated, driven and passionate about medi spa/spa
Seeks out knowledge and enjoys learning/strives for professional

growth

Additional Abilities:
Knowledge and good skills in Medi Spa/Spa equipment/machinery:
Phone, fax machine, computer, copy machine, inventory tracking
equipment, credit card machines

Performance Measures & Expectations:

Guest check-in process
Guest check-out
Call management – success rate
Correctly and flawlessly implements the medi spa/spa program
Professional team communication
Strong contribution to the team and medi spa/spa
Elegant image and appearance
Maintaining boutique and managing inventory
Work ethics

Job Types: Full-time, Part-time

Pay: $15.00 - $18.00 per hour

Expected hours: 32 – 40 per week

Benefits:

Employee discount
Flexible schedule

Schedule:

10 hour shift
4 hour shift
8 hour shift
Day shift
Evening shift
Monday to Friday
Weekends as needed

Experience:

Salon &/Or Medical Spa: 2 years (Required)

Shift availability:

Day Shift (Required)
Night Shift (Required)

Work Location: In person

Vogue on 24 Salon & Med Spa

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Guest Relations Representative