Upscale Med Spa located in Highland Park is looking for an experienced front desk coordinator with at least two years of receptionist experience to join our team.
The ideal candidate will have experience of answering phones, greeting patients and have excellent customer service skills. Candidate will assist providers with daily tasks that include, but not limited to product preparation and patient intake. We are looking for warm and friendly people to join our team. We are looking for candidates who genuinely love helping people and are interested in cosmetic treatments. Experience in selling skin care products and cosmetic treatments is a plus.
We offer competitive pay and perks with laser and cosmetic procedures.
We have a very friendly and professional atmosphere. We take customer service extremely seriously and are looking for team members who feel the same way.
Essential Functions:
Front Desk Check In/Check Out-
- Greets and welcomes all new patients and visitors to the practice using excellent customer service skills.
- Presents forms to be filled out, provides any assistance needed by patients.
- Verify current information on file is accurate and up to date.
- Verifies and updates all demographic information on all patients.
- Provides registrations forms/consents to patients to read and sign.
- Provides HIPAA Privacy Notice to patient, along with acknowledgement form for patient’s/legal guardian’s signature.
- Accurately and efficiently enters all demographic information into the practice management system.
- Schedules all appointments in a professional, accurate and courteous manner, following template guidelines.
- Monitors and modifies providers’ scheduling templates as necessary to maximize efficiency.
- Is responsible for all areas of patient check in and check out.
- Check out patients and collect appropriate payment for cosmetic procedures. Schedules follow-up appointments.
- Accurately enters all patient charges into the practice management system.
- Explains all charges to patients including any fees they will be responsible for.
- Keeps patients informed of any delays in being taken back by clinic staff.
- Answers telephone, obtaining appropriate information such as name, nature of call and then route to appropriate person.
- Maintains orderliness of waiting area throughout the day, paying attention to the neatness of magazines, brochures, and removing items discarded by patients.
- Assists in the training of new hires.
- Maintains professional image through appropriate attire and grooming.
- Performs other duties as needed.
Skills and Requirements:
A minimum of two years of patient care/customer service experience in a plastic surgery, retail, salon/spa, dermatology, or hospitality environment.
- Must be able to multitask and work in a fast-paced environment as well as be detail-oriented. Ability to effectively communicate with patients on treatments, specials, practice policies and procedures as well as with physicians/management regarding operations.
- Treats all patients and other staff members with respect, is polite and professional, and keeps patient information private and secure according to HIPAA.
- Ability to effectively triage administrative requests from patients to ensure appropriate scheduling and outcomes.
- Excellent customer service, communication skills and telephone etiquette.
- Ability to understand patient’s needs and concerns.
- Ability to work as a team member.
- Ability to manage multiple tasks simultaneously.
- Organized with attention to detail.
- Computer proficiency.
Education:
Associates Degree welcomed, Bachelor’s Degree Preferred
Job Type: Full-time
Pay: $18.00 - $23.00 per hour
Expected hours: 40 per week
Benefits:
- Employee discount
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
- Monday to Friday
- Rotating weekends
- Weekends as needed
Work Location: In person
