Sales/Front Desk

Hand and Stone Massage and Facial Spa - Weston, FL • Full-time • Davie, FL, US • $20 - $22 / hour • 3w ago

Job description

The Sales/Front Desk Representative responsibilities include the greeting of all guests, answering phone calls, assisting guests with questions regarding medspa services and products, booking all appointments, checking the guest into the computer system and charging for services performed.

Additionally, the Sales/Front Desk Representative assists with transitional cleaning of the medspa and relaxation area as needed.

Position Requirements:

Detail-oriented and have the ability to multitask.
Ability to be efficient and productive in a luxury, fast-paced environment.
Enthusiastic and possess excellent customer service skills
Sales driven and extremely motivated
Enjoy working with people and possess a friendly and outgoing personality
Excellent communication, listening and computer skills
Must be a team player
Proficient in Social Media and Canva
Proficient in Microsoft Office
Esthetician License - Not required by highly desirable
Bilingual (English/Spanish)

Duties and Responsibilities:

Be on time for shift and maintain consistent, regular attendance record
Properly open and close spa each day according to Standard Operating Procedures.
Maximize Appointment book - accurately book, change and cancel medspa appointments.
Acknowledge and greet everyone who enters and leaves the medspa.
Ensure that the check-in, check-out and payment process is handled in accordance with company policy
Provide callers and guests with detailed descriptions of medspa treatments, packages, services, and hours of operation.
Utilize medspa computers with skill and proficiency; document guest information in electronic record as directed.
Familiarity with Spa Booking Softwares
Answer the phone promptly and use the guest’s name throughout the phone conversation; operate the phone system accurately and efficiently.
Actively promote the medspa, treatments, services, sessions and retail, as well as programs, promotions and/or discounts available.
Ability to create content and post on social media
Maintain eye contact when addressing external and internal guests; develop professional and personalized relationships with regular guests.
Handle guests’ questions and concerns promptly, professionally and courteously.
Maintain complete confidentiality in all guest matters in accordance with company policy;
Provide accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction.
Maintain a clean; safe, fully stocked and well organized work area.
Ensure adequate stock of supplies and equipment; inform management when stock is low.
Must be able to work without constant direct supervision and remain at assigned post for extended periods of time.
Maintain a positive attitude and contribute toward a quality work environment.
Regularly attend, participate in and support training and staff meetings for the medspa.
Ability to perform the duties of the Retail Consultant as needed.
Assist in all areas of medspa operation as requested by management.
Communicate to management any and all occurrences involving staff or guests in the medspa that require attention.