MEDICAL RECEPTIONIST
Do you pride yourself on fabulous customer service? Would you like to work in a small office where we prioritize the individualized patient / client experience? Do you have excellent attention to detail?
Our high-service aesthetic oculofacial plastic surgery office is looking for an energetic, well-groomed, outgoing, personable, and hard-working front desk receptionist with at least 2 years of experience working in a medical office. Tuesdays, Wednesdays, Thursdays, 8a - 5p.
The ideal candidate is a self-starter, patient-centered, and exhibits strong ability to work in a team-based environment. This position is the first face and voice interaction with our clients/patients, both in person and over the phone, managing appointment requests and fielding questions, so quality patient care is very important. A successful candidate will be able to juggle multiple duties while remaining calm and providing excellent customer service.
Job Duties Include:
- Answering phone and screening incoming phone calls in a professional manner
- Greeting and checking in patients to ensure that they are comfortable in the waiting area
- Collecting insurance information accurately and calculating / collecting out of pocket costs
- Checking out patients and processing payments
- Scheduling and confirming patient appointments
- Managing and overseeing the direction and flow of patients to ensure the daily schedule runs efficiently and on time
- Ensuring patient information is updated and complete in computer
- Keeping front reception area organized, clean, and well stocked
- Assisting clients with skincare product purchases
- Scanning forms and documents as necessary
- Stocking office supplies
Job Requirements:
- 2+ years of experience working as a receptionist in a plastic surgery, cosmetic dermatology or medical spa office preferred
- Proactive and enthusiastic about taking initiative
- Demonstrates a consistent collaborative and positive attitude
- High attention to detail and accuracy, as well as verbal and written communication skills
- Ability to work well under pressure, multi-task and meet deadlines without excessive supervision
- High level of professionalism and confidentiality
- Accountable and able to receive feedback well
- Willing to adapt to changes in workflow
- Have the ability to learn the in-office electronic medical practice management system for scheduling, checking patients in and out, accepting payments, etc.
- Excellent customer service skills
- Desire and ability to help maintain a pleasant, team oriented atmosphere
- Must maintain a professional appearance and grooming at all times
- Fast and accurate typing skills 50 wpm or faster
- Excellent computer proficiency with Microsoft Windows, Chrome, Word, Gmail
- Familiarity with local insurance plans is a plus
Benefits Include:
- 401k Safe Harbor and Profit Sharing plan
- 40% off all of our cosmetic services and skincare products
- Free Botox
- Beautiful work environment and great team atmosphere
Please submit both a cover letter and your resume. Please also complete the Indeed Phone Interview.
We look forward to hearing from you!
Job Type: Part-time
Pay: $18.00 - $24.00 per hour
Expected hours: 24 – 26 per week
Benefits:
- 401(k)
- Disability insurance
- Employee assistance program
- Employee discount
- Paid time off
- Uniform allowance
Medical Specialty:
- Dermatology
- Ophthalmology
- Perioperative Care
- Plastic Surgery
- Wound Care
Schedule:
Application Question(s):
- How many words per minute can you type?
Experience:
- Customer Service: 1 year (Required)
- Medical receptionist: 1 year (Preferred)
Work Location: In person
