Work With the Best in Cosmetic Surgery
Do you have a passion for aesthetics and cosmetic surgery?
Do you have a high attention to detail and excel at multi-tasking?
Do you bring confidence, credibility, and a high level of integrity?
About the Position
If you answered Yes! to the above questions, we have an opening for a dynamic, innovative, and motivated individual like you! .
Pancholi Cosmetic Surgery of Las Vegas, is a premier cosmetic surgery clinic, where our work culture is positive, professional, and focused on delivering an exceptional experience to every patient.
Our reception patient concierge is responsible for delivering a consistent and polished positive patient experience, building relationships, and making patients comfortable from the moment they enter our center.
The patient concierge has superior customer service skills, is naturally friendly, presents well to our most discriminating, educated and demanding clients and understands that attention to detail, brings success.
Job Summary and Requirements
The reception patient concierge ensures our guests receive an exceptional experience from their first contact. With knowledge of the appointment, they can prepare any needed forms, set up and guide the guest to the appropriate room, brief the guest on the appointment, turnover the room after the patient, and manage patient flow as needed.
They are comfortable making patient-care calls and can help schedule follow-up appointments while talking to patients about the next step in their care plan.
They also excel at recommending product and services and the sales process.
Essential Abilities
- Function as our practice ambassador and steward a positive message while building guest relations
- Anticipate guest’s needs, respond promptly and however busy, acknowledge all guests as they enter the premises
- Maintain positive guest relations by resolving complaints and ensuring satisfaction
- Understand and eloquently present our scope of services to clients
Essential Expectations/Responsibilities
- Maintain complete knowledge of all practice services, surgeries, amenities, offers, and doctors credentials
- Up sell and educate guests on additional practice offerings and specials
- Assist with marketing and social media platforms
- Accurately relay messages in a timely fashion between patient, surgeon, and med spa providers
- Attendance at morning meetings and education sessions
Administrative
- Inventory
- Answer incoming calls and manage leads meticulously
- Understand and manage appointments and reminders
- Receive guest payments
- Ensure all consents are obtained prior to treatments
- Maintain accurate and complete patient records, test results, reports
- Prepare and gather and verify all patient documentation needed to proceed with surgery
- Take patient before and after photos as needed
- Any other duties as needed
Education and Knowledge
- Medical software familiarity
- Understand HIPAA guidelines
- Broad understanding of cosmetic procedures: surgical, non surgical, and med spa treatments
Experience
- Minimum of 2 years in a customer service, hospitality, guest oriented environment (preferably high-end spa, country club, beauty industry, high-end retail)
- Candidates with longevity of employment with and employer are encouraged to apply
Benefits
- Health Insurance - No cost to you
- 401k Plan
- Paid personal time off
- Paid Holidays
- Pay range $15-$20
- Discounted Surgery - After one year of employment
About the Practice
Pancholi Cosmetic Surgery of Las Vegas has a well-earned reputation for offering a detail oriented and experienced surgeon, friendly and knowledgeable staff, and excellent patient outcomes. As our practice takes its next step forward and approaches the opening of its own surgery center, we look to continuing to provide superior care and beautiful results in an intimate, tranquil, and luxurious setting.
To learn more about our practice visit: https://www.drpancholi.com
Application Process
To be considered, candidates must submit two items:
- Cover Letter: Detail how your skills and experience qualify you as the ideal candidate
- Resume
Due to the exclusive nature of our services and patient base, all candidates are asked to provide 2 professional reference letters. Final candidates must complete a background check and undergo an assessment of skills. We are an Equal Opportunity Employer.
Job Type: Full-time
Salary: $15.00 to $20.00 /hour
EQUAL OPPORTUNITY EMPLOYER
Pancholi Cosmetic Surgery of Las Vegas is an equal employment opportunity employer and complies with all applicable laws relating to discrimination against qualified applicants or employees in hiring or in any decision affecting job status, pay, or any other terms and conditions of employment based on race, color, creed, religion, national origin, sex, marital status, familial status, disability, genetic information, sexual orientation, age, or other applicable protected classes.
#frontdesk #receptionist
Job Type: Full-time
Pay: $15.00 - $20.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Employee discount
- Health insurance
- Paid time off
- Retirement plan
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Education:
Experience:
- Customer service: 2 years (Preferred)
- Sales: 1 year (Preferred)
Work Location: In person
