Job Title: Guest Experience Concierge
Location: The Piazza Center for Plastic Surgery and Advanced Skin Care
5920 W William Cannon Dr Building 7
Suite 200, Austin, TX 78749
Position Type: Full-Time
The Piazza Center for Plastic Surgery and Advanced Skin Care is a premier destination for individuals seeking top-tier aesthetic surgery and advanced skincare. Our commitment to excellence in both care and service defines our reputation, and we strive to deliver a transformative experience to each of our patients. Our commitment to excellence in both care and service defines the experience we provide. We are seeking an exceptional Guest Experience Concierge to enhance our patient’s journey from the moment they contact us and to continue that relationship for years to come.
Position Summary:
The Guest Experience Concierge plays a pivotal role in creating a warm, welcoming, and personalized experience for our patients. This individual will be the first or last point of contact for patients and will ensure their interactions with our Plastic Surgery Center and Medical Spa are seamless, engaging, and reflective of our high standards of service. The ideal candidate will combine excellent interpersonal skills with a keen attention to detail and a passion for providing outstanding customer service in a high-end medical facility. This position requires critical thinking, analytical and organizational skills and the ability to work with minimal supervision. Requires strong communication (verbal and written, both clear and concise), customer service, interpersonal, time management skills and the ability to multi-task. Telephone etiquette and pleasant tone required. High level of professionalism, not only in attitude and appearance but also required to maintain companywide confidentiality.
Key Responsibilities:
- Client Interaction: Greet and welcome clients as they arrive, ensuring a positive and professional first impression. Manage phone and email inquiries with prompt, courteous, and knowledgeable responses.
- Appointment Management: Schedule, confirm, check in, check out and reschedule appointments efficiently. Handle client requests and coordinate with surgical and nonsurgical staff to ensure smooth operations. Reach out to leads and follow up with patients as needed.
- Personalized Service: Understand and anticipate clients’ needs by providing personalized recommendations to enhance their individual experience. Provide information about treatments, products, and services. Maintain a thorough knowledge of our offerings and expertise to answer queries accurately.
- Client Experience Enhancement: Ensure all aspects of the client experience exceed expectations and are seamless, from the initial phone call or consultation to all follow-up communications for years to come. Address any concerns or issues promptly and effectively, ensuring a high level of client satisfaction.
- Product Knowledge Specialist: Fully trained and certified through our exclusive skin care certification program to expertly educate and assist clients with their skin care product needs.
- Administrative Support: Assist with administrative tasks such as managing client records, processing payments, cash handling, assigning and administering consents, and handling correspondence. Maintain confidentiality and adhere to privacy regulations. Performing other clerical receptionist duties such as filing, photocopying, scanning in patient files, transcribing, and faxing.
- Inventory Management: Help management and medical providers with inventory counts and ensure we always have appropriate stock.
- Collaboration: Work closely with medical and spa professionals to support their needs and streamline client interactions. Facilitate effective communication between clients and staff to ensure an optimal experience.
- Ambience Maintenance: Contribute to the upkeep of the office and spa environment, ensuring it remains clean, welcoming, and aligned with our high standards of presentation.
- Other duties as assigned.
Qualifications:
- Education and Experience: High School Diploma Required. College Degree or relevant work experience. Previous experience in a high-end customer service or concierge role, particularly in a plastic surgery office or medical spa environment, is highly desirable.
- Skills and Abilities: Exceptional interpersonal and communication skills, both verbal and written. Strong organizational abilities and attention to detail. Proficiency in using office software and scheduling systems.
- Customer Service Excellence: Proven track record of providing superior customer service with a focus on creating memorable experiences. Ability to handle sensitive situations with professionalism and discretion.
- Adaptability: Flexibility to work varying hours, including evenings until 5pm. Ability to thrive in a fast-paced and dynamic environment.
- Professional Appearance: Maintain a polished and professional appearance at all times, reflecting the high standards of our Plastic Surgery Center and Medical Spa.
- Bilingual in English and Spanish is a plus.
What We Offer:
- Base pay $22-25 an hour + the potential to earn commission.
- Opportunities for professional growth and development.
- A supportive and collaborative work environment. Ability to work with the best team!
- The chance to be part of a leading, innovative team in the field of cosmetic and medical aesthetics.
- 8-hour shifts Monday- Friday.
- 401k matching
- Health Insurance
- Dental Insurance
- Paid time off
How to Apply:
Interested candidates should submit their resume and a cover letter detailing their relevant experience and why they are an ideal fit for this role.
The Piazza Center for Plastic Surgery and Advanced Skin Care is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Job Type: Full-time
Pay: $22.00 - $25.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Free parking
- Health insurance
- Professional development assistance
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- Customer service: 2 years (Required)
Shift availability:
Ability to Commute:
- Austin, TX 78749 (Required)
Ability to Relocate:
- Austin, TX 78749: Relocate before starting work (Required)
Work Location: In person
