Location: Remote
Empowered Aesthetic Solutions, a premier marketing agency known for its dedication to excellence and creativity, is seeking an enthusiastic Account Manager / Concierge Representative to join our team. In this role, you will be the primary point of contact for our accounts, and following up with leads and booking patients for our clients, ensuring a seamless and positive experience that drives patient conversions and client satisfaction.
This is a 100% remote role with a competitive compensation package featuring salary & commission
Key Traits and Qualifications:
- Previous Medspa Work: Good understanding of the services and booking processes at medspas.
- Proficient in Go HighLevel: Experience using Go HighLevel for CRM and lead management.
- Energetic: High energy level to keep up with dynamic work demands.
- Takes Initiative: Proactively identifies and acts on opportunities to improve processes and outcomes.
- Passion for Med Devices Sales: Genuine interest and enthusiasm for the medical devices sales industry.
- Bubbly Personality: Outgoing and friendly demeanor that engages and puts leads at ease.
- Innovative Mindset: Thinks creatively and implements new ideas effectively.
- Feedback Implementation: Excellent at receiving, understanding, and applying feedback to improve performance.
- Good Writing Skills: Ability to communicate clearly and effectively in written form.
- Good Listener and Effective Communicator: Attentive to client needs and able to convey information clearly.
Responsibilities:
- Lead Follow-Up: Proactively follow up with leads generated through various marketing channels, engaging with potential patients to understand their needs and answer any questions.
- Booking Appointments: Schedule patient appointments for our clients, coordinating with their availability and preferences to ensure a seamless booking process.
- Client Communication: Maintain regular communication with clients to update them on lead status, patient bookings, and any issues that may arise.
- Sales Conversion: Utilize effective sales techniques to convert leads into booked appointments, achieving or exceeding conversion targets.
- Customer Service Excellence: Provide exceptional service to leads and clients, ensuring all interactions are professional, helpful, and align with our high standards.
- Record Keeping: Maintain accurate and up-to-date records of all lead interactions and bookings in our CRM system.
- Process Improvement: Identify opportunities for improving the lead follow-up and booking process, implementing enhancements to increase efficiency and satisfaction.
- Collaboration: Work closely with internal teams, including marketing and operations, to ensure a cohesive approach to lead management and client service.
Join Our Team:
If you are a motivated and customer-focused individual passionate about driving client success, we invite you to apply for the Account Manager / Concierge Representative position at Empowered Aesthetic Solutions. Take the next step in your career journey and become a valued member of our team, dedicated to delivering outstanding results and exceeding client expectations. Apply now and embark on a rewarding career in digital marketing with us!
Job Type: Full-time
Pay: 55,000 - 65,000 base salary
Expected hours: 20 – 50 per week
Schedule:
- Monday to Friday
- Weekends (on occasion)
Location: MUST be US based
Job Types: Full-time, Part-time
Pay: $50,000.00 - $55,000.00 per year
Expected hours: 20 – 50 per week
Benefits:
- Flexible schedule
- Paid time off
- Travel reimbursement
- Work from home
Schedule:
Supplemental Pay:
- Bonus opportunities
- Commission pay
- Performance bonus
- Quarterly bonus
- Retention bonus
Work Location: Remote
