OUR COMPANY
At Attune, we pride ourselves on building community presence, as well as a team culture that is defined by our core values – integrity, authenticity, support and passion. As patients ourselves, we saw the med spa industry needed disruption. Our flagship property in Stamford CT has been overwhelmingly successful, and we are thrilled to be soon expanding to Greenwich CT! We are searching for an experienced, passionate, and driven leader to join our team as the Attune Med Spa Senior Manager to oversee both locations.
JOB OVERVIEW
As the Attune Med Spa Senior Manager, you will oversee all service providers & clinic operations, as well as all customer service aspects to ensure each client is given the ultimate assessment to feel and look their best. To be successful in this role, you will exhibit strong leadership skills, encourage ongoing training & team development, and be passionate about building positive work environment culture as well as store revenue. Our ideal candidate must lead by significant example, and should be growth focused, willing to be immersed in the world of medical aesthetics paired with integrative wellness.
JOB QUALIFICATIONS
- Minimum 2 years working in a sales/operations manager role, specifically in a spa/medical/wellness facility
- Minimum 3 years managing a team of 8+ employees, with experience leading different personalities
- Experience using EMR programs, or similar business management software with client sales & booking features
- College education with minimum bachelor’s degree preferred
- Ability to meet U.S. employment and eligibility work requirements
JOB RESPONSIBILITIES
- Represent the Attune values & culture at all times, and demonstrate expert knowledge of all clinic services, technologies, products, policies & procedure – effectively communicating these aspects to all clients, employees, and stakeholders.
- Exhibit high-level computer/technical skills, including but not limited to: financial data analysis & interpretation, accurate invoicing & balancing of store revenue, med spa equipment maintenance & troubleshooting, proficiency with social media & online marketing, and effective use of clinic EMR systems (previous experience with Meevo is preferred)
- Maintain confidential, accurate, and current files with all record keeping – with all client charting in compliance with HIPPA laws, as well as with all employees in relation to performance/disciplinary documentation & personal information
- Demonstrate advanced written communication skills with all work-related correspondence, and impeccable verbal communication skills with all interactions, especially client engagement to ensure they are fully informed & satisfied
- Always practice punctuality, professional accountability, and consistent dependability – leading by example for subordinate staff who are expected to have the utmost respect for work schedules, and exhibit overall reliability by accommodating unique client requests whenever able
- Oversee daily operations to ensure high-quality service delivery according to designated schedule guidelines, with enhanced client experience & smooth resolution of all issues
- Handle all customer service conflicts with high-level problem-solving, manage client complaints/feedback with proactive follow-up, and train staff on prevention strategies
- Build rapport with existing & potential clients by playing an active role in all spa marketing initiatives, community engagement, social media efforts, and business to business promotions that uphold & grow the brand’s reputation
- Lead a strong internal marketing plan that includes accountability for providers on client rebooking strategies & promoting themselves with social media, portfolios of work, and content creation through staff collaboration
- Regularly assess & adjust all marketing, training, and business strategies to meet changing client needs & market trends.
- Achieve target goals for individual & team sales revenue, and demonstrate financial growth through upselling, cross-selling, and new client acquisition & retention
- Monitor individual & team key performance indicators (KPIs) like client satisfaction/acquisition/retention/referrals & sales revenue goals, and develop financial & marketing plans to help improve deficient areas
- Coordinate onboarding/training & development programs for staff that covers both technical and customer service skills, maintain strict quality control protocols, and actively seek client/team feedback for continuous improvement.
- Recognize and reward staff performance, encouraging continuous improvement within the team, and create a positive work environment with a focus on culture, training, and collaboration.
- Demonstrate effective team leadership by maintaining open communication channels with clear & thorough messaging, and proactively manage staff issues before they escalate
- Manage employee relations appropriately with empathy, support, fairness, emotional intelligence, positive inspiration and utilize strategic conflict resolution & documented accountability when necessary
- Collaborate with executive management to provide feedback on process improvements, budget/fiscal plans, and strategic initiatives such as new services/innovations or marketing campaigns that help enhance business reputation
- Stay updated with industry trends/technologies & best practices in medical spa services, regularly review/update policies to ensure compliance with all laws & health/safety regulations, and conduct periodic audits & trainings when necessary
- Manage certain clerical projects such as inventory maintenance for retail and treatment consumables, measuring shrink & gain, and implementing loss prevention
ADDITIONAL DESIRED SKILLS, ATTRIBUTES
- Time Management & Multi-tasking
- Business Acumen & Strategic Sales Skills
- Team Building Leadership & Team Player Mindset
- Organization, Prioritization, and Project Management
- Empathy, Respect, and Active Listening
- Flexible, Adaptable, and Versatile
- Conflict Resolution & Interpersonal Skills
- Emotional Intelligence & Stress Management
- Problem Solving & Critical Thinking
- Proactive & Strategic Decision Making
- Integrity & Professional Ethics
WHY JOIN ATTUNE?
Here at Attune, we care about team members as individuals, and strive to improve their personal & professional development. We love providing our team the tools to be successful. We find a great sense of fulfillment by fostering collaborative environments inside & outside of the workplace where employees can understand true job satisfaction. Below are just a few team engagement strategies we employ because we believe it’s happy employees who provide the utmost experience for our clients.
- COLLABORATIVE SPECIALIZATION: unique cross-training opportunities in holistic wellness and integrative health
- ONGOING EDUCATION: continued learning in our Attune Development Program, vendor trainings, and conferences
- MENTORSHIP: team approach to personal development, including working directly with our C-Suite team
- RESEARCH/INNOVATION: partnerships with product developers & cutting-edge technologies, participate in clinical trials
- RECOGNITION: rewards for team members that show excellent patient care & upskill with certifications/workshops
- INTERNAL INITIATIVES: team discount incentives, complimentary treatments, contest-based awards, and more
- COMPENSATION: uncapped monthly bonus opportunities, and growth potential with salary & regional locations
COMPENSATION AND BENEFITS
- Total annual compensation potential: $90,000 - $140,000
- Health Insurance (Medical, Dental, and Vision)
- Paid Time Off - including vacation, sick, and holiday pay
- Tuition Reimbursement & professional development opportunities
- Employee discount incentives
Job Type: Full-time
Pay: $90,000.00 - $140,000.00 per year
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Shift:
Experience:
- Med spa: 2 years (Required)
- Management: 3 years (Required)
Work Location: In person
