Cosmetic Concierge

Cosmetic Physician Partners • Greenwood Village, CO, US • $25 / hour • 2m ago

Cosmetic Physician Partners has established a chain of medical aesthetic clinics throughout the United States. Our mission is to offer exceptional leadership, support services, and an unparalleled brand experience to deliver remarkable outcomes. Our ultimate aim is to improve the quality of life for both our clients and team members.

Our partner clinic AboutSkin Dermatology and DermSurgery is looking for a Cosmetic Concierge to join their team of highly experienced, talented, Board-Certified Dermatologists devoted to advanced surgical procedures and medicine.

As a Cosmetic Concierge, you will play a pivotal role in driving sales, delivering exceptional customer service, and promoting our range of services offered. Your passion for cosmetics and your ability to connect with customers will be essential in creating memorable patient experiences. This role is a mixture of working at our front desk reception, working and managing the lead pipeline to drive new business, and assisting where opportunity arises in the clinic.

Key Responsibilities:

Sales Generation:

Manage and qualify incoming leads from various sources, such as email, phone, and online channels.
Develop a deep understanding of AboutSkin services, promotions, and skincare products, effectively communicating their value to potential patients.
Maintain accurate records of lead interactions and follow-ups in CRM systems.
Continuously optimize lead qualification processes to increase efficiency and effectiveness.
Collaborate with marketing and sales teams to identify opportunities for improving lead generation efforts.
Monitor and analyze lead conversion rates, using data to inform strategies for improvement.
Contribute to the creation and refinement of lead management best practices, tools, and resources.

Customer Engagement: Create a welcoming and informative environment for customers by offering in-depth product knowledge, addressing their queries, and assisting them in making informed purchasing decisions. Knowledge of all physician’s credentials, and able to relay them to patients when determining purchasing decisions.
Product Education: Stay up to date with the latest beauty trends, product launches, and industry developments. Share your knowledge with customers and colleagues to enhance the overall experience.
Customer Relationship Management: Build strong relationships with repeat customers by offering personalized attention and follow-up support. Maintain a database of customer preferences for future reference.
Promotions and Events: Support promotional activities, events, and product launches by actively engaging customers and promoting featured products.
Sales Reporting: Accurately record sales transactions, update customer profiles, and assist in compiling sales reports as required.
Team Collaboration: Collaborate with other team members and vendors to create a cohesive and customer-focused environment.
Customer Feedback: Actively seek customer feedback and communicate insights to the Cosmetic Supervisor to improve product offerings and service quality.
Hygiene and Sanitation: Ensure the cleanliness and hygiene of the medical spa, including sampling products and maintaining a tidy workspace.
Scheduling: Establish and maintain contact with patients considering or awaiting cosmetic procedures. Maximize scheduling utilization by using a cancellation list, managing the lead list and CRM software, adding on procedures, etc.

Additional Responsibilities:

Utilize cancellation list to fill openings in schedule and get patients in sooner.
Work incoming phone, walk-in, and web leads according to a specific campaign ensuring that all leads are worked appropriately while maintaining appropriate lead conversions.
Answer high volume of daily calls and return voicemails in a timely manner.
Be a liaison between the patient and physician by scheduling recommended procedures, selling recommended products, and tracking closure rates.
Obtain any necessary treatment records from previous office prior to patient appointment.
Add patients to recall if not scheduled at check-out.
Knowledgeable and able to credential physicians, providers, and clinic.
Provide information and answer questions regarding all cosmetic procedures & products.
Schedule appointments, check in appointments and ring out appointments.
Collect deposits and payment for procedures and product purchases.
Exercises problem-solving and conflict resolution skills when dealing with patients.
Ensures the patient feels welcome to the practice.
Empathetic with patients’ needs and concerns.
Assists in general office duties and other duties as required.
Establish relationships with local businesses and work to develop a program to benefit both businesses and create opportunities for mutual exchange.
Other clinic duties to drive operational efficiency and customer service as needed.
Qualifications and Requirements:
Passion for Cosmetics: Demonstrated interest and knowledge in cosmetics, skincare, and beauty trends.
Customer-Centric Approach: Friendly, approachable, and dedicated to delivering exceptional customer service.
Communication Skills: Excellent communication skills to effectively interact with customers and provide product information in a clear and engaging manner.
Sales Abilities: Basic sales skills with the willingness to learn and improve over time. Prior sales experience is a plus.
Product Knowledge: Familiarity with a variety of cosmetic and skincare products. Training or certifications in beauty-related fields are advantageous.
Attention to Detail: Ability to ensure accurate product placement, pricing, and inventory management.
Team Player: Willingness to collaborate and support colleagues to achieve shared goals.
Adaptability: Flexibility to work in a fast-paced retail environment, and special events.
Computer Proficiency: Basic computer skills to navigate point-of-sale systems and assist with basic administrative tasks.
Ability to Multi-task: Be able to manage multiple tasks efficiently.