Cosmetic Concierge

Cosmetic Physician Partners • Full-time • Greenwood Village, CO, US • 1m ago

CPP Clinics is a leading provider of medical aesthetics services, offering innovative treatments across multiple medspas under the CPP umbrella. We are dedicated to delivering exceptional patient experiences and outstanding results, utilizing advanced technologies and personalized care.

Our partner clinic AboutSkin Dermatology and DermSurgery is looking for a Cosmetic Concierge to join their team of highly experienced, talented, Board-Certified Dermatologists devoted to advanced surgical procedures and medicine.

As a Cosmetic Concierge, you will play a pivotal role in driving sales, delivering exceptional customer service, and promoting our range of services offered. Your passion for cosmetics and your ability to connect with customers will be essential in creating memorable patient experiences. This role is a mixture of working at our front desk reception, working and managing the lead pipeline to drive new business, and assisting where opportunity arises in the clinic.

Hourly rate: $23-25 based on experience
Work Schedule: Monday-Friday 8am-5pm

Primary Responsibilities

Demonstrate exemplary professionalism by showing up to work with proper attire, groomed, and representing the aesthetics brand
Welcomes patients and peers with a smiling positive, warm, and inviting demeanor
Answer all incoming cosmetic phone calls
Manage CRM pipelines according to the best practices SOP
- Retention Pipeline (patients who did not book at checkout)
- Add patients to the retention pipeline who do not schedule the recommended services or rebook their next service
Responsible for maximizing all providers’ scheduling utilization via cancellation list, calling patients to move them up, working the CRM, etc.
Call to confirm physician’s cosmetic applicants if they have not yet confirmed in EMA; reiterate arrival time should be done 48-72 hours in advance
Manage cancellation list and re-schedule dates for aestheticians and physicians (inform management when cancellation list is longer than 203 weeks)
Proactively skim all cosmetic schedules to identify scheduling errors
- Missing deposits ($80-Neurotozin / $250-all other cosmo appt.)
- Overbooked lasers
- Visia appointment is scheduled if they need f/u photos prior to their appointment
- Blood draw appointment is scheduled if there is topical or alopecia PRP
Look at the next couple days and identify “missed opportunities” through CRM or chart notes and document appointment REASON “didn’t’ schedule thulium,” “did halo in June, recommends another signature service”
Overflow cosmetic check-out if main checkout is not available
Scan carbon copies into patient chart