** MUST be super friendly and inviting to all of our client's** If you truly care about people than we really want to connect to you for an interview.
**Must have Michigan Esthetician License***
JOB SUMMARY: The spa host will assist in overseeing the spa sales and operations. Provides excellence in customer service by welcoming and greeting clients warmly.
Work as Esthetician most Saturday's and some hours during the week. Mostly will start at front desk.
***SATURDAYS ARE REQUIRED***
ESSENTIAL JOB FUNCTIONS:
- Providing excellence in customer service at all times. Greeting customers and thanking them for their business.
- Maintaining product knowledge to promote and sell spa and salon services, and retail products.
- Handling customer complaints
- Handling the reporting of any inappropriate guest behavior
- Following all health and safety codes and policy’s
- Cleaning bathrooms, service rooms and lobby (maintaining premises) / laundry / dusting and more
- Completing daily checklist
- Handling cash and bank deposits
- Scheduled customers
- Checking customers in/out
- Escorting customers to service rooms/locker rooms
- Monitoring times of service for customers and notifying customers when service times have ended
- Replenishing stock
- Selling the spa and services through client tours
- Accurately following all booking polices and cancellation policies
- Opening/closing responsibilities
- Upholds high standards of sterilization and sanitation as required by law and the policies and procedures of the spa.
- Properly cares for spa equipment and uses recommended amounts of product to help with cost control.
- Interacts cooperatively with other spa team members to provide a seamless customer experience.
OTHER DUTIES:Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Preparing room for clients and preparing equipment for clients.REQUIRED/PREFERRED EDUCATION AND EXPERIENCE Adhere to all current regulations and laws related to a Spa.
- Must handle sensitive client information with confidentiality
- Ability to pass a background check
- 2 years of customer service
COMPETENCIES
- Excellence in communication
- Self-motivated and punctual
- Excellent customer service skills
ORGANIZATIONAL STRUCTURE
- Reports to the Spa Supervisor/Owner
- This position has no supervisory responsibilities
WORKING CONDITIONS AND PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to verbally communicate, listen, stand for long periods of time, ability to walk, kneel, stoop, bend, and lift up to 50 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EXPECTED HOURS OF WORK
This position requires variable hours based on the needs of the spa. Weekends a must. (Sundays we are closed)
WORK ENVIORNMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EEO STATEMENT
Evexia Wellness Spa LLC is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
Job Type: Part-time
Pay: $15.50 - $55.00 per hour
Schedule:
- Evening shift
- Morning shift
Work Location: In person
