Job Title: Guest Experience Coordinator
Are you passionate about aesthetics and plastic surgery? Do you thrive in a collaborative, fast-paced environment? At Bay Hills Plastic Surgery, we are seeking a Guest Experience Coordinator to join our exceptional team. This front-facing role is vital to ensuring every patient feels welcomed and supported throughout their journey with us.
About Us:
Bay Hills Plastic Surgery is a premier facial plastic surgery and medical spa dedicated to delivering personalized care and world-class results. We pride ourselves on offering cutting-edge treatments, an innovative approach to aesthetics, and a culture of growth and collaboration.
Position Overview:
As the Guest Experience Coordinator, you will be the first point of contact for our patients, setting the tone for their experience with our practice. You’ll handle all front desk responsibilities, including answering phone calls, scheduling appointments, and discussing pricing with patients. Your knowledge of facial plastic surgery and med spa services will be key in providing accurate information and guidance.
This role is perfect for someone who is passionate about aesthetics, thrives in a team-driven environment, and is committed to learning and growing in a dynamic practice.
Key Responsibilities:
- Patient Engagement:
- Warmly greet patients in person, over the phone, or through digital channels with professionalism and positivity.
- Create a welcoming atmosphere that reflects the high standards of our practice.
- Scheduling and Coordination:
- Answer phone calls promptly and professionally, addressing patient inquiries and concerns.
- Schedule consultations, treatments, and follow-up appointments with precision.
- Manage appointment confirmations and reminders.
- Education and Pricing:
- Provide patients with detailed information about services, procedures, and pricing.
- Collaborate with the team to ensure patients feel informed and confident in their decisions.
- Team Collaboration:
- Work closely with the marketing team to support social media and content creation efforts.
- Stay informed on all new services, technologies, and promotions.
- Contribute to team meetings and training sessions to support ongoing growth.
- Administrative Duties:
- Handle payments and maintain accurate patient records.
- Assist with patient forms and documentation to ensure compliance and efficiency.
- Commitment to Growth:
- Participate in ongoing training programs, including APX, to deepen knowledge and skills.
- Embrace new opportunities to learn and support the practice’s evolving needs.
Qualifications:
- MUST HAVE experience in a similar role within aesthetics, plastic surgery, or a med spa setting is required.
- Strong knowledge of facial plastic surgery procedures and med spa services.
- Outstanding communication and interpersonal skills.
- Friendly, approachable, and professional demeanor.
- Exceptional organizational skills and attention to detail.
- Ability to thrive in a fast-paced, collaborative environment.
- Proficiency with scheduling software (PatientNow) and basic office tools.
What We Offer:
- Competitive compensation and benefits.
- Ongoing training and professional development through APX and other programs.
- A supportive and positive work environment with a focus on teamwork and growth.
- Opportunities to contribute to exciting marketing initiatives and practice innovations.
If you’re ready to bring your passion for aesthetics to a thriving practice and grow with an exceptional team, we want to hear from you!
Please note: Candidates must have prior experience working in a plastic surgery clinic or medical spa. Applications from individuals without this specific experience will not be considered.
Job Type: Full-time
Pay: $27.00 - $30.00 per hour
Expected hours: 40 per week
Benefits:
- Employee discount
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
- Monday to Friday
People with a criminal record are encouraged to apply
Experience:
- Plastic surgery: 1 year (Required)
- Med spa: 2 years (Required)
Ability to Commute:
- Alamo, CA 94507 (Required)
Ability to Relocate:
- Alamo, CA 94507: Relocate before starting work (Required)
Work Location: In person
