Specialists in Plastic Surgery, PA is seeking a dynamic, self-motivated individual to join our Concierge Team. The Concierge team member is the first point of contact of our practice’s patient experience whether it’s in-person or over the phone. Although surgical results are paramount to patient satisfaction, every person in our office reflects the surgeon and practice and has a direct and meaningful impact on the patient experience. It is important for this team member to understand our patients holistically, have exceptional customer service skills and strive to create a welcoming and professional environment for our patients every time they contact or visit us.
Job Summary:
The primary responsibilities of our Concierge Team are to facilitate the Medical Providers’ office schedule. Ensuring an efficient patient flow by performing general receptionist duties which include; 1) greeting, checking in and checking out all patients, 2) preparing and maintaining all current patient information, 3) explanation of charges and payments, including the patient’s responsibility for covered services, 4) verifying all insurance and demographic information and 5) general administrative office duties associated with the position.
Essential Skills and Abilities:
- Exceptional telephone etiquette and communication skills
- Strong computer and organizational skills.
- Substantial knowledge of general medical office procedures and terminology.
- Ability to work with a team as well as independently.
- Well-organized with keen attention to detail.
- Ability to manage multiple activities simultaneously with a high degree of quality and accuracy, while maintaining a positive and friendly demeanor.
- Treats patients and co-workers with respect.
- Empathetic with patient’s needs and concerns.
Special Skills and Traits:
- Initiative
- Positive attitude
- Cooperative
- Ability to remain composed under stressful situations
- Problem solving skills
- A team player
Education and Experience:
- High school diploma required. Associates degree or higher, strongly preferred.
- Two years of experience in a medical office or similar professional office setting is required.
- Experience in a Plastic Surgery or Aesthetic practice is strongly preferred.
- Background in luxury establishments (i.e. high-end hotels, restaurants, spas) is preferred.
About the Practice:
Specialists in Plastic Surgery, PA is well-established Cosmetic and Reconstructive surgery practice in the Raleigh community. We provide a full range of surgical services in our fully accredited surgical suites, as well as aesthetic services including skin services, injectables and non-invasive fat reduction. Our surgeons, aesthetic providers and staff are committed to creating an exceptional patient experience and restoring confidence to our patients through the services we offer.
Benefits include: Paid time off, health insurance, 401K with profit sharing and aesthetic benefits.
Pay Range: The pay range is based upon experience and qualifications.
If you feel you have the experience and skills required to be a part of our team, please submit your resume and cover letter as requested. We unfortunately cannot accept phone calls or in- person inquiries regarding this position.
Job Type: Full-time
Pay: $15.00 - $17.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Retirement plan
Medical Specialty:
Schedule:
- 8 hour shift
- Monday to Friday
Education:
- High school or equivalent (Required)
Experience:
- Customer service: 2 years (Preferred)
- Medical Office: 2 years (Preferred)
Work Location: In person
