Client Experience Concierge - The Landmark, NYC

Tiffany & Co. • New York, NY, US • $30 - $41 / hour • 1w ago

Position

The Concierge will support The Landmark as a trusted resource for all domestic and global clients visiting New York City. The Concierge will ensure each client receives the Tiffany Touch by providing highly personalized one-to-one client experiences, and ensuring our brand’s heritage, prestige, and traditions are upheld. This individual will be responsible for supporting the day to day needs of the Flagship and the New York Market. The Concierge must be well-connected in hospitality, fine dining, and New York life.

Greet clients and provide highest level of client service

Offers luxury services direct to clients, partnering with all functional teams to deliver memorable experiences

Share appropriate Tiffany and Co. history, product information and servicing offerings

Provide NYC area information and make special arrangements and reservations for local activities, entertainment, events, restaurants, and transportation, to create a unique and bespoke adventure for guests

Proactively researches the NYC market for new businesses to consider when partnering clients with various touch points

Partner with Functional Flagship teams

Act as a liaison between client advisors and other departments/stores to fulfill clients’ needs

Support Client Experience Department on an as-need basis (including leading huddles for ambassadors)

Lead internal tours of the Tiffany Salon and the Flagship when needed

Support training of In-Store client experiences and Tiffany Salon protocols for new employees

Work closely with Learning team when Salon is utilized for new employees

Support all hospitality and selling events

Skills and Competencies

Exceptional Communication skills: verbal and written

Experience in luxury hospitality industries; restaurant, hotel, retail

Proven experience networking in and around New York City

Membership in networking and concierge organizations (ex. Les Clef d’or Concierge)

Strong relationships with luxury hotels and restaurants both domestically and globally

Event and catering management

Expertise in coordinating car and travel arrangements

Creation of detailed itineraries

Ability to create memorable Bespoke experiences

Meticulous attention to detail

Experience working with VIP Clients

Organizational and time management skills

Entrepreneurial, flexible and independent

Possess strong commitment to team environment and collaboration

Strong sense of urgency

The hiring range for this position ranges from $30.60 - $41.40. The rate of pay offered will be dependent upon candidates’ relevant skills and experience.

TIFFANY & CO.
MAISON

Founded in 1837 by Charles Lewis Tiffany in New York City, Tiffany & Co. is one of the world’s most prestigious houses for jewelry and accessories. Love has been the driving force of Tiffany & Co. since its inception, uniting the jeweler’s core values of inventiveness, craft and joy in designs that endure across generations.
As a global pioneer in the art of fine jewelry, Tiffany has spent almost two centuries perfecting its craft and setting benchmarks within the industry. It is through this unwavering vow to excellence and expertise, to heritage and innovation, to optimism and possibility that Tiffany continues its legacy, creating designs that inspire people to express and celebrate the many facets of love.

Position

TIFFANY & CO. MAISON

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