Job Responsibilities

Greeting and Welcoming Guests
Warmly greet clients and visitors, making them feel welcomed and valued.
Check clients in and out, and assist with any inquiries regarding services and products.
Appointment Scheduling and Management
Schedule, reschedule, and manage appointments efficiently.
Confirm and remind clients of their appointments to minimize cancellations or no-shows.
Client Communication
Answer phone calls, emails, and messages professionally and promptly.
Provide accurate information on services, promotions, pricing, and policies.
Data Entry and Record Management
Maintain accurate client records, including personal information, service history, and treatment notes.
Billing and Payment Processing
Process payments accurately, handle refunds, and manage cash drawers.
Address any billing inquiries and resolve issues promptly.
Take charge of our social media account
Maintaining Clean and Organized Workspace
Keep the front desk, waiting area, and client refreshment areas clean and organized.

Required Skills

At Least 2 years Med Spa Experience
Exceptional Customer Service Skills
Friendly, welcoming, and able to handle client concerns gracefully.
Excellent Communication Skills
Clear, professional verbal and written communication skills.
Organizational and Multitasking Abilities
Able to manage multiple tasks effectively, including phone calls, scheduling, and client interactions.
Familiarity with Scheduling and POS Software
Proficient in using scheduling software (Gohighlevel, Aesthetics Pro) and point-of-sale systems.
Basic proficiency in Microsoft Office Suite (Word, Excel, Outlook).
Attention to Detail
Ensures accuracy in scheduling, billing, and client record management.
Sales and Product Knowledge
Comfortable suggesting products and services to clients, ideally with some knowledge of skincare and med spa services.

Job Type: Part-time

Pay: $18.00 - $21.00 per hour

Expected hours: 20 – 40 per week

Shift:

Ability to Commute:

Ability to Relocate:

Work Location: In person

Strada Bellezza

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